Loyola Medicine Burr Ridge

Donald Miller

The Lab is terrible here. I signed in almost an hour ago and the receptionist still hasn't called my name. A simple lab test looks like it'll take me several hours to complete. After 45 minutes, the person sitting next to me is called up. She explains she has tested positive for COVID and is here to see a doctor. The receptionist directs her to wait in her car. I was called up to her 5 minutes later and asked if they question people if they believe they have COVID before they allow them in the room; she said no, and she is understaffed and they should do it. At this time, 1 hour after arriving, there are many people standing because the room is so crowded. Very poor management!!!?

Anne Brantman

This post in mainly for the Burr Ridge lab. I have been coming here for a handful of years. The check in process at the lab is extremely slow which can really cause problems with getting labs that have to be done in a timely manner completed. I arrived 30 minutes before my trough was to be drawn. It’s now 45 minutes that I am still waiting just to check in. Perhaps Loyola may want to look into adopting a process for check in through an electronic device situated near the lab if they are going to only have one person working their desk. Mayo Clinic offers this and it is so streamlined. You can do better.

Steven Kraus

They quadriple book appointment slots with the assumption that at least two will cancel. Even a 9:00 a.m. appointment can have you waiting an hour or two. This is utterly disrespectful and most of us are working and can't afford to give up a day for an appointment. Also, they're scheduling department is absolutely horrifically atrocious as far as a colonoscopy that was not only changed by them multiple times, but when finally set and I took the medicine and showed up for the procedure. Loyola decided not to send any doctors to that facility that day and I literally was sent home without a colonoscopy and they refuse to return my phone calls now!

M de M

I did not have insurance, went for hand pain, they talked to me nice, doctor and nurse. They gave me an inyection for pain, next thing, chargers re almost 2,000.oo, over priced for poor people