Hampton Inn El Reno

Kara Williamson

Our room was clean and our bed was comfortable, the woman at the front desk was kind, the only bad part about our stay was the pool was way too cold for our babies so we didn’t stay in

Shelly Hite Quinn

Let me first post my review from their sister location…. I normally wouldn’t write reviews but this experience was the worst I’ve ever had and since Stephanie (the woman who answered my call) refused to let me speak to a manager, this is my next best thing. Yesterday we were meant to check in with this location but we made a mistake and booked the wrong location. My husband is active military so he didn’t receive the confirmation due to being in the field. I called and informed Stephanie of our mistake and asked to please cancel our reservation…that we were currently checking into their sister hotel in El Reno. Thankfully I had our call on speakerphone since we were at the correct location and Leslie (the lady who was checking us in) asked me to ask them to please wave the cancellation fee. Stephanie informed me that she would not be able to cancel and we would be charged the entire stay!! I asked if I could speak with her supervisor/manager, she informed me that I could only call a few 1-800 numbers. Not only was she extremely rude to us but when Leslie asked to speak to her, so that she could help us, she was then rude to her as well. Leslie then called Hilton honors (since we are members) and they transferred her to the person who not only apologized profusely but canceled our stay and didn’t charge us a cancellation fee. I would NEVER recommend this location due to the horrific customer service by Stephanie. Now with that said…Leslie is absolutely amazing! She went above and beyond to help us! Not only that, she understood that mistakes happen AND what it’s like being in the military. I couldn’t thank her enough! Next time we come here this will be our home away from home!

elijah pickett

It's was okay the room was nice, but it wasn't what I needed and they said that the pool was open and it wasn't the fitness center was open cause they lock them selfs out of the pool area they couldn't get in and nobody can get out. So if you go here and book online I suggest that you call ahead and make sure that it what you wanted cause it wasn't what I was expecting when I went.

Tiffany McLeod

Nice desk employees. Typical feel. My bathroom had a knocking vent fan but the room was clean. The breakfast was great. Lots of choices. Decent indoor pool.