Pet Wellness Center of Southern Illinois

Joni Warren

Everyone at the Pet Wellness center was kind and professional EXCEPT for Dr. Nancy. I hadn’t had my dog’s teeth cleaned because she is 13 and suffers from a collapsed trachea so anesthesia was a concern for me. First, she shamed me in front of her assistant,then she scolded me and said this situation needs to be addressed. I have spent hundreds of dollars with her since she opened, but never again. Very rude.

Pat McD

I moved to Effingham last year from Chicago with my four cats (aka "furkids") and was worried about finding good veterinary care in the area. My first experience with PWCOSI was May 2020 when I found an abandoned baby blackbird in my backyard and called around trying to figure out what to do with it, including PWCOSI. Dr Nanci personally called me back and invited me to bring it in, as a wildlife rehabber happened to be coming by later that day. The second thing that impressed me is that the clinic is AAHA-accredited, the only one in the Effigham area that is. This speaks volumes not only to Dr Nanci's commitment to the best care she can provide but also in demonstrating that commitment in a very tangible, and in-depth process, way. I know this showed up when one of my four cats was in distress several months ago from straining so hard in the litterbox, and she saw him right away and successfully resolved the problem while providing me invaluable information to carry forward, including finding signs of IBD and the recommendation of adding fiber to his raw diet, which I did, along with water. The improvements in his bowel movements and coat since are very noticeable. I really didn't expect her to be knowledgeable about a raw diet! Really impressive. She came across as neutral regarding raw and respected my choice, which honestly exceeded my expectations. In working with my female tabby for routine bloodwork, she and her staff worked with Tupelo to draw blood while laying comfortably on her side, which is Tupelo's defensive position (going limp). Most recently, my cat Linus totally freaked out while trying to draw blood and rather than forcing the issue, we aborted and strategized on making another attempt at a rescheduled appointment, which went very well this past weekend. She even called me the night before to check in and discuss various situations and options, just in case. Last, as someone who was involved in the cat rescue community and volunteered at Chicago Animal Care and Control, I love love love that PWCOSI partners with shelters and runs spay/neuter clinics (please, spay/neuter your pets!). All told - I fully trust and value the care my furbabies receive at PWCOSI - I'm so grateful for that peace of mind, too! If you're still reading (lol), you must alerady know that I highly recommend them!

John Tubb

I brought my chihuahua Princess Lulu as a walk in. I am a truck driver and needed a vet convenient for a truck driver. This is the place! Everyone was ABSOLUTELY FANTASTIC and I will definitely stop here if I need them again! The prices are extremely reasonable. As a truck driver, away from home in need of a vet, I can't say enough good things about this place! THANK YOU!!!!

Teresa Beall

I do not use this veterinary clinic for my pets and after the experience with Dr. Nanci over the weekend, I will encourage everyone I know not to go to this clinic due to her extremely unprofessional, rude behavior. I had a very strange situation happen at my house when a large buck was stuck in between my fence and a neighbors fence. The police were called and they were very helpful and polite. We were finally able to get ahold of Nanci to come and tranquilize the deer. When she arrived it was very obvious that she was frustrated and extremely unhappy with the situation. I understand that she was called out on a Sunday afternoon and had to spend a couple hours dealing with this but so did the rest of us that were there. We were all very concerned about the deer and tried thinking of everything possible to save the deer. Several minutes after the deer was tranquilized someone asked if it was out enough that we could start taking down the fence. Nanci’s response was “Oh darn, I forgot my crystal ball at home. I don’t know” Isn’t she the vet? The one who should be educated on what a tranquilizer does? It was a simple question and the response she gave was completely out of line. Since Nanci didn’t know how long it would take for the tranquilizer to affect the deer, we waited and waited and waited. Too long, in my opinion. At one point she was telling everyone that if we open up the fence the deer could be groggy and stumble around and might not know how to get out of the gate entrance of the fence. At this point someone asked if it would help to put a rope or leash around it’s neck to help lead it out. That was obviously a stupid thing to suggest because Nanci responded “Hmmm, you know that’s a good idea. You can be the one to walk around a wild animal on a leash”. After that comment I should have just told her to get off of my property but I didn’t because I just wanted the deer out of there. We eventually opened the fence and pulled the deer out. Unfortunately, it didn’t make it after being tranquilized. Those weren’t the only rude comments that she made but they were the worst. She was smarting off to everyone there and very rude the entire time. I have thought about this situation since it happened. I’ve debated whether or not to leave a comment about Nanci’s rude, unprofessional behavior. The way she made everyone at my house feel that day was terrible. I will never use her for any animal needs in the future. She will never be asked to return to my property. And I will tell people of my experience with her anytime her clinic is brought up to me. She was rude and completely unprofessional in this situation.