AAA Saint Louis Insurance and Member Services

Stephanie W

We used AAA Travel on Lindell. We've planned our past trips ourselves and thought we would use a travel agent this time instead. We've decided to go back to making our own arrangements for our next trip. The ONLY thing the travel agent did was book the flight and hotel. No suggestions, no advise, nothing. Maybe the role of a travel agent has changed. Also, we prob could have gotten a better price on the flights and hotel if we wld have done it ourselves. If ur expecting more than a booking agent then ur out of luck with this travel agency.

Amberly Johnson

It wasn’t good. To start out the guy we signed the policy with wasn’t cooperative at all and was very lazy. He made us do a lot of stuff and wouldn’t help us understand what information we need from our previous insurer. Then threatened to pull our policy or give us a penalty charge if we didn’t get it to him. I ended up calling the local office to us and they fixed the problem for us in one all and even saved us money. We were also told by BOTH people, the original guy and the sedalia mo office that our policy would be transferrable or that they were nation wide so all we had to do was change our address. Well that wasn’t true either so we had a I get a whole new policy elsewhere or drive 4.5 hours to do a whole new policy through aaa. Worst experience because it felt like we were lied too. I don’t recommend AAA to anyone.

Aaron Sherman

Very dishonest claims handling

spectri1990

The place is small and cramped. Horrible customer service. Took me an hour to get a ID renewed when it only takes the process only takes a few minutes. Probably because one of the clerks took a smoke break after every customer. Oh and its not ok for you to stand when there is no seats but it's ok for you to sit on your lovers lap cause COVID understands. SHUT IT DOWN!