Fidelity Bank

Michael Maxey

Unfortunately, every time I reach out to this bank its a horrible experience. Just last year, I wanted a simple withdrawal increase for my debit card. The branch manager at that time, simply said "No" without any explanation. I then had to contact customer service and have a representative reach out to them to get the increase I needed. More recently, I inquired about a refinance on a property I own free and clear in Hamlet, Nc. After being told to submit a personal financial sheet including all of my personal financial information, I was told by Mrs. Spivey that that service was not offered without any full explanation and my application was not submitted or reviewed. I once again had to go beyond the branch to later find this was not true. I had to personally reach out to the actual loan officer for the branch to get service. The loan officer let me know that Mrs. Spivey was incorrect and obviously not trained on the products the bank offers. Im definitely considering leaving the bank when I actually had intentions on bringing more business to them. I felt profiled by the sound of my voice from the initial "Hello". No is always the answer before even seeking a yes or way to help. I definitely do not feel the "Right by You" treatment they are supposed to deliver.

michael waddell

Pleasant is an understatement……The folks at Fidelity set the standard when it comes to customer relations…….If you’re looking for a great bank where they treat you like family….then look no further!!!!!

Ann Craddock

The staff is the best always friendly and super nice and want to please you and meet all of your needs.

Dustin Melton

Always helpful! Such a pleasant and efficient experience every time I go.