UPS Customer Center

Category: Shipping and mailing service in Springfield, Illinois

Address: 3149 Wide Track Dr, Springfield, IL 62703, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: Closed

Reviews

Nick Jones

Oct 24, 2022

I always get the best service from everyone who works here. Every driver we have had for the last 7 years has also been top notch. Way more helpful than just calling the 800 number to a random call center.

K Alnory

Oct 22, 2022

Except for the fact that there is no signage on Dirksen Parkway to indicate that the UPS facility is on this road, (and I only know because I've been here several times). It is one of the most helpful UPS centers I have ever been to. I brought my package un-taped and they have helped me to get it all wrapped up. I do wish they would invest in a sign, it would help people to find them.😀

David Irwin

Oct 10, 2022

AWESONE ! !

Jackie Woodson

May 19, 2022

Great service, took care of my needs, in and out quickly...

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Questions & Answers

do you box for a paintings

Illa Byron | Oct 24, 2020
Genevieve Mayberry | Oct 24, 2020

They have UPS boxes there u just have to have the address written plain so the cashier can read it n they will put it in their box n print the lable out n the postage for itn it can NOT be cash or check

I have a return shipping label on a gun I am returning to Browning. Can I purchase insurance on this package at this location?

Lane Dowell | Oct 25, 2019
Sabrina Mohan | Oct 25, 2019

You have to pay for your shipping at the center to add insurance...with a return label the insurance should/ hopefully already be in included on the browning side ( when they issued label)

Is there someone there to help unload a large AC unit?

Lou Bighog | Oct 25, 2019
Jeff Snook | Oct 25, 2019

Yes as long as the customer service counter is open. I suggest calling first.

Are trucks delivering today or is weather a faictor

Fred Quattrin | Oct 25, 2019
Jeff Snook | Oct 25, 2019

The drivers headed out on time this morning. Volume was a little heavy so your driver might be running a little behind.

can I have a package returned to sender

Hal Bast | Oct 25, 2019
Chris Painter | Oct 25, 2019

You can definitely return it, the question is will you (or the company you bought it from) need to create a return label. Opened packages cannot be returned on the original shipping label. They would need their own shipping label. Many business provide return labels if you have one you can give the package to a driver or drop it off at the Customer Center. Unopened packages that were delivered to you in error such as the intended recipient doesn't live there or you didn't order the package may be refused and returned. Just give the package back to your driver and tell him why you are refusing it.

are you open Christmas eve

Tom Griner | Oct 25, 2019
Sabrina Mohan | Oct 25, 2019

They are open until 5..3149 widetrack drive

Do they take direct tv equipment and send it back

Bridget Yeates | Oct 25, 2018
Drake Jackson | Oct 25, 2018

Have to have a call tag and a proper box from cable company to ship it in

Do you provide boxes to send packages?

karen | Oct 25, 2018
Aaron Wilson | Oct 25, 2018

UPS have boxes for a charge. FedEx has free boxes if you send 2nd day or faster

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