UPS Customer Center

Category: Shipping and mailing service

Address: 1390 Air Rail Ave, Virginia Beach, VA 23455, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9:30AM–2PM

Tuesday: 9:30AM–2PM

Wednesday: 9:30AM–2PM

Thursday: 9:30AM–2PM

Friday: 9:30AM–2PM

Saturday: 10AM–1PM

Reviews

Kelley Russell

Sep 17, 2022

If I could give 0 stars I would. Worst customer service ever.

Victoria Alvarez

Aug 13, 2022

Amazing customer service. Above and beyond to help me track down a package I kept missing!

sydney lambert

Jul 21, 2022

UPS the 1st delivery attempt was Tuesday @1:30 I was home all day and took off work to be able to sign for the package. No one knocked or rang the doorbell. The second delivery attempt was on Wednesday around 3 I had to go to work so I signed the slip they left for them to leave the package and no one did. Thursday was the last delivery attempt and I had already called and explained I have to work a double shift and they stated the could send the package to the UPS store closest to me to pick up Friday. I called the UPS store in Gainsborough square and now was being told they don’t do that and I would have to go to the customer center to get my package that they can only hold for 5days. This is terrible customer service. If the person did there job and just knocked/rang the bell everything would have been fine

Sandersons Creations JOATMON

Jun 25, 2022

This location is only a sort of kiosk or hub. Refer to UPS customer center for complicated matters.

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Questions & Answers

What time are you closing the shipping department on Fridays and are you open on Saturdays for truck drivers that have to pick up empty UPS trailers?

Veronica Ceban | Oct 24, 2021
UPS Customer Center | Oct 24, 2021

If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Can I pick my package up on Saturday?

Jackie Frederick | Oct 24, 2021
Gwendolynn “Gwenie” East | Oct 24, 2021

I suggest calling 1st. Things have a tendency to change without notice.

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what is the pick up times at this location

Antoinita Stokes | Oct 25, 2019
Dedra Kelly | Oct 25, 2019

9:30 a.m.

Why is it that when a delivery attempt was supposedly made I was standing infornt of the studio and there was no info notice put on the door as well? So how was this attempt made?

Kiva Fine Jewelry | Oct 25, 2019
willie artis | Oct 25, 2019

Maybe the wind blew it away

What are your hours of operation and do you have a local number rather than an 800 number?

Ed Testerman | Oct 25, 2019
Dedra Kelly | Oct 25, 2019

We close at 8pm not 5 pm, open Saturday's for pick up only from 9:30am- 1 pm

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When are you all hiring for seasonal positions.

Kennedy Corbett | Oct 25, 2018
willie artis | Oct 25, 2018

Now check www.upsjobs.com

Does the UPS location on airrail ave in Virginia beach have limited customer service hours on Saturdays?

Roy Davis | Oct 25, 2018
Dedra Kelly | Oct 25, 2019

UPS is open from 9-1p.m. on Saturday....

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HI just want to know if you all do delivery from Virginia to the Bahamas and how much it would cost

Shaneka Jackson | Oct 25, 2017
Deb G | Oct 25, 2017

Truly, the US Postal system is the best way to go. Way cheaper way more dependable in my experience. Just my experience.

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