Once Upon A Child Newark

Tyra Tsosie

Honestly will ever be returning to this specific location. The workers are rude. They don’t care about the customers. I’ve had to walk in carrying really heavy items and they had me assemble it myself. Didn’t help at all. Then they rejected me and had me carry it out myself. Because of a “spot” on the seat. I’ve come in three times with brand new items. Rejected every time. It’s not my times that’s not being taken it’s the way they handle it.

jontu clayborn

Recently sold here and I felt the staff was very rude. Usually I don’t leave reviews and I shrug off ppl behavior because it’s not worth the energy but they were really just not giving good customer service. I shrugged it off and left to wait a few hours for my items to be processed. When I came later for pickup I witnessed them being even ruder to a few customers as I looked around. My 16 yr old turned around abruptly and couldn’t believe how they were talking to some customers. If they are going to turn ppl away at a certain time it should be stated on the site that you have to wait 2-3 hours to process items and don’t bring them after 3pm. Instead of using my money to buy things from them my kids and I just left. They took quite a few of my items and it was nice pocket change. I still took a full bin of unworn Nike, Adidas, etc clothing/hairbows and brand new Vans, Converse, uggs and sandals that they didn’t purchase to the donation bin up the street because everyone around me including myself is having boys and I had no room for the baby girl clothing. They need to take a customer service course bcus their attitudes stink.

Jess Weasel

I have been a customer for many years and have found a lot of great clothes and toys for both my kids here. I have saved so much money by not buying their clothes and whatnot brand new. They just had a clearance sale and I got a lot of great clearance toys for like $1-5 that would otherwise cost upwards of $15-30 new. It seems the negative reviews are from people who can’t follow directions (if you want to sell, there are simple rules many people are incapable of following) or people who are angry the store owners won’t buy their garbage for top dollar. I have always had a great experience buying clothes for both my son’s here and selling also. I am always pleasantly surprised with how much I’m offered for my son’s clothes that I’d otherwise donate. Most of the time, they only take about 1/3 to 1/4 of the items, which is fine. The wait time is always long, so I’d only come to sell if live in the area or have errands to run. Overall, the customer service is usually good, great prices when buying clothes (I can buy 5-6 clothing items for the cost of one at target or carters) and pretty generous offers for clothes I’d otherwise donate. No parent buys their kid’s clothes for the ‘resale value’ - so getting anything for used clothing is appreciated. I think before you come to sell expecting a full return on your investment for your used and worn clothes, you should probably give yourself a reality check

Caitlin

I’m over it