Harold's Chicken Shack #36 (Wicker Park)

Lloyd Hued bit

I recommend the white meat chicken with catfish

D Bashir

If I could give 0 star I would! They don’t about online order

Christine Maldonado

When I tell y'all that my 6 piece was bangin! It was bangin BANGIN!!! 🔥🔥🔥 The sauce, crunchiness, and customer service was GREAT!

Sharon V (TrueStory)

Terrible! The customer service is non existing! Starr must be the owners relative because her attitude is of not wanting to be there and she works as if she can’t be replaced. I didn’t see the sign that advertised a special deal, because it is at the far end of the counter (opposite side of cash register). I ordered two 6 piece wings with lemon pepper fried hard and fries a grape and orange soda, but was not aware that I could get 20 pieces of wings and fries for about $3 more. In less than 3 minutes I noticed the sign as I was waiting for my food. I asked to change the order (they didn’t have to refund me any money and/or I could pay the $3 more). I think it was actually cheaper because as I recall the special is for 24.99. Starr went to ask the cook (the one with the earbuds in his ears). I tried to explain to him, but he said he couldn’t hear me. Starr made one quick failed attempt to cancel my order then said she didn’t know how so I had to wait until the three customers that walked in after me had placed their order. So, I nicely stepped aside. I came back up to the register afterwards. Then, she rudely told me they were too busy for my request. For the sake of argument I let it be. The problem is that Starr doesn’t understand customer service of which other customers agreed that Starr should point customers to the deal when their order is similar. After about 45 minutes and not the 20 minutes posted I finally received my food. She gave me two orange sodas instead of what I paid for. I didn’t say anything and just took them because her attitude was so outrageous that I didn’t want to argue with her. When I finally arrived home MILES away I realized she neglected to do the simple task of adding the lemon pepper on the chicken. Privacy did it on purpose. It was as if she was mad at me because she didn’t know how to do her job and clearly couldn’t count the difference in the money. Oh and beware they charge a service charge of 5% to use a debit or credit card. Starr neglects to tell customers about the charge. It isn’t posted by the register and I personally thought it was illegal to charge an additional fee to use a debit card. I’m looking into the legal side of that and will report any store IF I find that it is illegal. All of the customers were irritated about the extremely long wait, the workers not answering the phone and NOT being told about the deal. I predict that Starr’s attitude has single handedly made several customers never come back. The guy that seemed to be in charge needs to actually take charge. Lastly, on a Saturday it would make sense to constantly be cooking the chicken. I mean KFC keeps their chicken under a heat lamp. The precooked chicken could be a little cheaper and the cooked to order the current price or keep the price the same for both; but give customers a choice. I personally would have ordered precooked instead of having my mom and dog waiting in a hot car for nearly an hour. Going forward I plan to go to the Bronzeville location where they know how to treat customers. I’ll be back in wicker park to eat and shop at the other restaurants but never at that Harold’s ever again. It was embarrassing to tell my mom how good the chicken was in Bronzeville and then what we received was an epic fail in taste and customer service.