Sacramento Credit Union

Gaius Agrippa

These penny pinchers now came up with a very petty way to avoid paying their customers the miserable Free Rewards Checking they offer to pay every month. SCU, YOU’RE PATHETIC! “Effective September 1, 2022, the monthly qualification cycle for Free Rewards Checking will begin on the first calendar day of the month and end on the last calendar day of the month. You must view your monthly statement by logging in to Online Banking or Mobile App by 7:00 p.m. on the last day of the qualification cycle to meet one of the qualification criteria.” Moreover, after over two decades of banking with SCU, I’ve decided to close my account because of the lame customer service. Out of indignation, I asked for a reimbursement for some ATM fees that incurred for using ATMs out of their network, and they refused. The reason I had to use those ATMs was due to their misinformation. It’s peanuts for them, but instead of providing a courtesy to a long time customer, they just shrug and pretty much implied they don’t need me or my money. Hey, SCU, you used to have more common sense and a quality customer service. Your misinformation cost me money, time, patience, and caused a lot of hassle to me. I’ll inform as many people as possible about your lame customer service and leave reviews like this everywhere I can.

Marilyn Villanueva

I considered opening an account but decided not too after watching the TikTok of Jovanna Chaves cussing and yelling at employees at a Boba shop. I can already imagine how she treats and thinks of members.

Jeff Bessmer

I wanted to move my banking to a local credit union, so I got a mortgage, credit card, savings and checking with them. Holy guacamole it's been a hard few years. Their automated phone line says 'no voicemail box set up' and hangs up on you after waiting 5 minutes, which is most times you call. Their mobile app limits how you can pay off your card so you get more charges.There are a lot of internal surprise rules about when they can process certain things which will always get in your way. Definitely the least custoer friendly financial institution I've ever worked with, so I closed my accounts.

kenneth cooke

Very friendly and personable customer service. Parking can be a problem.