Crowne Plaza Chicago SW - Burr Ridge

Verified Hotel Guest

Positive: Location is convenient Negative: The sheets were dirty and had holes in them. When I asked for a room cleaning they said they could not do it because they were understaffed. The shower had a leak and made the carpet soaking wet. Would not recommend staying here,better options nearby

Tom

Positive: Walking in the door was really nice to see 2 people taking care of customers which minimized the wait time to about 30 second. The breakfast guy  takes pride in his food preparation and service. It shows! Breakfast was excellent! Pool area!! Negative: No...adding pos + comments. There is a barbecue place ajoining hotel parking lot For fast food go under the 90 Bridge about 1/4 mile you have everything. Walmart @1 mile down. Evel Knievel's grave site across from walmart 1st row Check it out!!

Jacob Payne

Nick and Kelley made my business trip much better. Nick was always on top of it at the front desk and took care of everything I needed even though he was definitely doing double shifts and had every reason to not help me out, even when working on his birthday! After a long days work Kelley was a welcome sight at the bar/restaurant and took care of me and my coworkers and went above and beyond what I expected from this hotel. These two along with the friendly front of house staff and shuttle drivers made my trip much more pleasant.

Ryan McBurney

Crowne Plaza is an IHG hotel, which is why I stay there. However, I while I honor the chain, I question the "pay for breakfast" option - the quality and selection of which is comparable to any other free continental at most other hotels. The bar is adequately stocked - but not incredible, and the rooms are about par for their price. What saves this review from being 3 stars is Heather at the front desk. She is kind and intelligent, super responsive and worthy of at least a raise and bonus. Where the hotel itself was lackluster, she provided the shine and then more.