Baylor Scott & White Clinic - Kyle

Terrin McCormack

I moved to Kyle recently and went in to this clinic two days ago to get an annual exam. Simple, easy, covered by all insurances, exam. I was worried about incurring any extra costs, so I called my insurance to make sure of what they would cover, called the clinic to make sure I would not be getting any extra tests that wouldn‘t be covered. In particular, I was worried about getting blood work done, and called, repeatedly, the billing and estimation department to do my due diligence so that I didn’t get taken advantage of. Shortly after walking in the office to check in, I was slapped with a $100 bill. Strange, thought I, I thought it was a federal mandate that simple wellness checks were covered by even the most basic insurance. I was treated with a surprised attitude when I wanted that bill forwarded to the insurance I have on file. In the doctors office, I asked whatever questions I had, was told I should have a blood test run and repeatedly asked what the cost would be. No one would tell me. No one would call the billing department or make any effort to find out. I was treated with a dismissive attitude and told I could just have those tests run elsewhere, which I knew would either be another office visit or an extra cost. Like a calf to slaughter, I just went along with it. The constant litany of ‘Your insurance should cover it’ chanted by the doctor, nurses, and receptionists. Since then I found out that every question I asked in the office was slapped with an extra charge, and that bloodwork I did not request and didn’t need was ordered. I’ve been on the phone with the clinic, the main billing department, customer service and my insurance company for two days, with the end result being that I’m getting charged $800 for a simple wellness exam. And that not a single soul of the 14 individuals I spoke to over the phone and in person would tell me a cost, estimated or otherwise, prior to any of the tests run, with or without my consent. This is morally wrong and legally ambiguous. I will never return here, and would recommend anyone to avoid this clinic.

Luis Delgado

I do not suggest going to this clinic. A prescription was sent to the pharmacy but they needed more information which the Doctor never provided to the pharmacy nor to my insurance. After several communications from the pharmacist and myself the Dr never responded to them or to the insurance for me to get my medication. The Dr response to me was for me to pay out of pocket for a medication that my insurance covers. Over a month and still no medication. If you would like to stay in good health, avoid this clinic.

Mike Navarro

Dr Casas is Awesome! She's always very friendly and explains everything so I can understand. Highly recommend!

Sheena Lloyd

Went in with chronic back pain. Got an X-ray and called several times for the results with no return calls for over a month. Finally gave up and took the X-ray to a chiropractor and I found out my back is fractured. They neglected the results on a serious injury.