Verizon

Eytan Stern Weber

Customer service does not yet worse. Two people told me my phone couldn't be fixed. Then a manager came and fixed it in 20 seconds. Then I couldn't return a phone that had become defective after a Verizon update. They also couldn't send the replacement to my address. They had to send it to Massachusetts, to have it sent to me, to have to pay off a 36 month plan for a defective phone, to then try to sell it for less than I paid. They were rude, unhelpful, and belligerent. I had to ask the manager to please stop raising his voice at me. Seeing your reply, Verizon, I would appreciate the opportunity to talk with someone whom I wouldn't normally talk with if I were to call into customer support. The reason I say that is that I tried calling in, but they said I had to go into a store, that there was nothing they could do. Of course, when I went into the store, they told me I had to call in to customer service. If you can connect me with someone who can actually help, I would gladly speak with them. UPDATE: Verizon, you said you want to fix this. If you really do, don't make me pay off a 36 month plan to sell a refurbished version of the phone you made defective. Take it back and release me from the contract. Otherwise, my family and I are all moving to literally any other phone service provider. You need to understand there are consequences to treating customers this way.

KEVIN MURRAY

Carlos recently helped me troubleshoot a new iPhone setup. For a high volume location this store has an excellent team and good atmospheres (other reviews that are negative are way off) - every single one of the reps that I’ve ever dealt with there has been a consummate professional and immensely knowledgeable of their business. Big time credit to Carlos who is a huge asset and is a absolute pleasure to work with every time.

Eric Dobric

I went to this Verizon store to change from ATT and get a new iPhone. The in-store associate lied to me multiple times in order to make sure I spent as much money as possible. Was told I would get $800 credit for my phone (only got $400) and a basically free Apple Watch (the discount didn’t even take off half the price). I returned to the store a week later and a second different associate confirmed the watch would be “basically free” when he ordered it to me. They also added a $17 protection plan after I told them multiple times that I didn’t want one. These 3 lies resulted in my bill being almost $50 more each month than expected. I was going to buy a phone and switch to Verizon regardless. Please don’t lie to customers just to make a sale.. it’s pathetic.

Cynthia Owens

Needed my phone service and they were very helpful and they did the job right