CityMD West 181st Urgent Care - NYC

Adonis Fermin

I love the fact you guys treated me so amazing and helped me out with my medical issue

Anindita De

Poorly managed CITYMD location. Staff is unprofessional and indifferent. The second check-in for the kiosk is broken so the line to just check-in can be very long. Doctors here are hit or miss. You may get a good caring doctor or you may get one that barely listens. Front staff overall seems indifferent to what’s going on around them. Go to a different urgent care if you have the chance. There’s Mt Sinai Urgent Care in Inwood that’s run a little bit better and more organized with overall good doctors.

Nicholas Biniaz-Harris

Have had some good experiences here as the clinicians are typically very professional and nice. This week’s experience really left something to be desired… showed up at opening time (8am) in the cold/rain only to find that I could not be allowed in as the doctor was late. After waiting 15 mins outside, I was allowed in check in and still waited 15 more mins to be seen despite being the first customer to arrive. Wait times are normal during the midday but it’s hard to understand how there could be such a wait for the first patient of the day. Then when my results returned two days later, no one contacted me to explain the new diagnosis — advice that in my case would have been crucial to avoid infecting others had I not already been cautious and known what steps to take. All this is to say, don’t expect any any ANY kind of followup unless you take 100% of the initiative to check your health portal frequently and call the aftercare line for explanations.

Rachel Lelonek

I have been to this CityMD location many times, and usually, my visits were satisfactory. This occasion was not. I first came in on Monday, September 12th, and had complained about pain in my ears and my throat and that I had been exposed to someone who tested positive for COVID within the last week. I had my vitals taken, and the doctor looked into my ears and throat and also examined my teeth. I was told by the doctor that the symptoms I was featuring were not COVID symptoms and that they were more likely symptoms of strep, seasonal allergies or even possibly a tooth infection. I was given a rapid COVID test, a rapid strep test and an overnight strep test - not a PCR - and came back negative on all three. I was told to take some DayQuil and Claritin and I would feel better. My symptoms only got worse with a fever developing that night reaching 101°F. I began to experience chills, extreme exhaustion, body aches, nausea, vomiting, coughing and chest pain. (Reminder: I was not given a PCR test, which may have detected this.) I ultimately tested positive for COVID on an at-home COVID test. I called the CityMD location I had visited and told them I tested positive and asked for a prescription for Paxlovid or some other sort of treatment. I was told I would need to return to CityMD to confirm I was positive because I wasn’t examined for COVID the first time and a PCR was not preformed. I told the rep on the phone that I was too weak to come back to CityMD and that I had been there a mere two days prior. She insisted there was nothing she could do for me unless a provider saw me again. So with my husband’s assistance, I returned to CityMD on Wednesday, September 14th. My second visit to CityMD was almost as unhelpful as the first. This time, the doctor took my vitals, placed an oxygen monitor on my finger (because my levels were elevated) and took a rapid COVID test. I complained to the doctor about my ears and throat still hurting, but this time, the doctor did not look in my ears or throat, and did not listen to my chest despite a nasty cough. When I asked what could be done, the doctor told me that I should go home and rest and drink plenty of fluids. When I pushed back and requested the Paxlovid anti-viral, I was met with resistance and told I was “young and healthy” and that people who usually were prescribed Paxlovid were usually 65+ and had preexisting diseases. I responded to the provided and pushed harder, insisting I receive Paxlovid because I have PCOS and asthma and had been hospitalized for bronchitis and pneumonia in the past. I also insisted my father, who had COVID less than two months ago, had also received Paxlovid and was 62 with no previous health conditions. The doctor was snarky, rolled her eyes, and told me if I wanted Paxlovid so badly then I could have it, but be aware I may experience a metallic taste in my mouth. This doctor was unprofessional, condescending and did very little in terms of an overall exam. I was thoroughly unimpressed. Overall, these past two experiences with CityMD have left me frustrated and unenthusiastic. Unfortunately, this is the only local urgent care in Washington Heights, otherwise, I would have gone elsewhere.