Address: 1937 E 20Th Street #2B-1, Chico, CA 95928, USA
Phone: +15303434795
Sunday: 11AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Ashley Clark
I came in to get toner for my hair and some blue shampoo (for blonde hair). The employee got me a blue shampoo for brunettes that she insisted would be better than the blonde one. I used it and it dyed my hair green and messed up all of the progress I’d made with the blonde. I then had to come back and pay for all of the supplies to fix this (color remover, more toner). The manager refused a refund several times until finally caving. I never collected the refund but that goes to show how the managers here act. I cannot have green hair for work and should have immediately been given a refund for what I purchased. The managers here are obviously UNDER QUALIFIED and disrespectful. Will not be shopping here again unless it’s under new management.
Meriam De leon
You can fine good variety of goods. But the big lady in front that always in there could take some classes on how customers service attitude should be. She is so rude & never smile.. I just wish her personality is big as she is in a good way, & not other way around!
Amy Villa
Friend and I went in yesterday. Every time we have gone in, for the past few years, it is usually Chanel that helps us. She is always extremely helpful in helping us find the things that we need, even explaining the steps to us. She greets us as soon as we come in the store and always has such a bubbly, great personality (not only with us but with all of the customers that come in). My daughter actually loves coming here because of her warm and welcoming personality and the attention that she gives to each customer, as if we are all such important customers. She is so sincere as she helps too. The world needs more people like this who focus on the customers and giving great customer service.
Angelique Melendrez
Chanel is always a pleasure and goes above and beyond to help
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Yessss
then fix it
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