REV Federal Credit Union

Symone F.

My experience with REV(Heritage) FCU I have been a long-term member for 8+ years now. To start with the positive, the customer service from the tellers at the Goose Creek location has always been professional and kind and the staff that works the call in member line are professional. They monitor their cards/accounts with great security. However handling the services themselves has proven to be a challenge. REV goes through constant updates/changes with their company, cards, systems and it poses much inconvenience to their members. Information I think does not get communicated well from one staff member to the other. My experiences that have lead me to the conclusion to close my accounts with REV have been: ~The few times in the 8 years I have been a member, I've needed a new card and went to the branch there is constantly an issue with their card machine ~Less then pleasant experience opening a secure credit card, from an unpleasant staff member Maria at the Rivers Avenue location. She left my application incomplete which made the process take longer than it need too and I had to run around between two branches and deal with a whole new person to get the application completed. ~Being an 8+ year member and having my name misspelled on emails and having to contact the member line to correct that. Left me feeling like I was not a valued member. ~My debit card was compromised so I requested a new one June 2022 using the member line. When I got the new card and started using it the accounts on which to pull money out of was not lining up. I'd swipe the new card but on my mobile app it would show it coming out of the wrong account and it transferred money from my savings to cover that complete cost. That was frustrating and inconvenient to have to call and get that worked out. ~Lastly when my credit and debit card got compromised I was told I would be sent new cards in 10 days, I received my debit card but not my credit card. I made that request late June 2022. It is now August 2022 and I still have no credit card. I have been contacting REV many times in that time span. When I made the initial request in June 2022 I was not made aware that the company was going there a conversion and that my new credit card request could not be able to be processed until the conversion was complete. Every call after that was giving me the run around of it should be there next week and no one was able to tell me when the conversion would end. This last call attempt to get information about by credit card I spoke with Assistant Manager Mrs./Ms. Andrea, who was helpful and professional, I found out the conversion had been complete. Which I had to contact them to find that out. I'm finally told I will be getting my credit card, 2.5 months later, I sure hope so this time. I wish there was better communication on the REV end about what is going on and how my request was getting handle and most importantly had I been made aware of the conversion when I made the initial request my response to this situation would have been different. But this almost 3 month inconvenience was the last straw for me and I plan on closing my accounts here and finding a new place to bank.

Maurica Lemon

I had someone take money out my account Mother’s Day weekend through Zelle and ordered doordash. Over $1200 in transactions. The fraud department kept calling my phone to alert me, but their automated service kept hanging up allowing the payment to go through. Called customer service and they hung up on me several times after waiting 45 mins. Horrible customer support!!! A week without a card or money. My money isn’t safe here. It’s the second time in a year of having this account. Management can careless!!! Don’t call me because I’m not changing my review!!

Colleen McCarthy

Says the drive-thru is open until 6, but the lady told me they’re closed already and none of the atms are not depositing money.

Kateryna Korniienko Heidtman

Staff is very professional and helpful. And REV’s % rates for loans are great!🤩 I only wish that the app and website worked better. Many things are hidden or simply not there. Design is definitely NOT user friendly.