Kings Toyota New Car Showroom

Ken Raupach

This dealership excells in it's customer service. Our salesman, Nick, kept us updated on our vehicle delivery. Every time we visited, the staff were welcoming and courteous. Cars are in short supply for all the same reasons we've been hearing about for months. However that didn't hamper Nick in doing a great job on our behalf. We can't give this dealership high enough praise.

Trisha Steele

Waited in the lobby while my car was getting serviced and the waiting lobby “receptionist” (an old brunette woman) is talking politics and talking bad about our president. I don’t care what leaning you are; it is UNPROFESSIONAL TO TALK POLITICS at WORK. Gives this place a trashy feel to it. If this unprofessionalism is what Kings Toyota okays; what other areas are affected? Think I will be taking my service elsewhere from now on.

Geri Sen

Scheduled an oil change and tire rotation for first appointment on a Saturday to hopefully have a quick in and out. Was driving out in less than an hour. Got home and my husband noticed a puddle of oil under my car. Called service. Said to drive back and i mentioned my concern about running out of oil. Nobody had an ownership reaponse. Said i could leave message with service manager but it would be at least 2 days before i would get call back. We decided my husband would follow me back in case i had to pull over. Got oil leaking issue fixed. None of the 3 people i left messages with has called back. It is now 5 days later. So much for trying to be efficient with my time. Also, no offer of refund or compensation for an issue clearly caused by the maintenance staff.

Adam Mills

I can’t speak to the Sales department or Parts department but the Service Department is awful. I had them change my wife’s RAV4 oil and when it was time again for another oil change I decided to do it myself since Kings had no available appointments for a month. The person at Kings Service Dept that put the oil filter on must have used an impact wrench. It was on so tight that I had to use an 18” breaker bar to get it loose. It actually broke the oil filter housing trying to break it loose. I called the Service Dept to see what they would do about it and the person said a representative from that Dept would call me back. Nobody EVER called back. I ended up going to a different dealer to get the new part to fix it. Kings Service Department has no clue how to work on their own vehicles and won’t stand behind their work. Horrible customer service. I would highly recommend Andy one needing service (or Sale’s for that matter) to try Performance Toyota in Fairfield. I will never go to Kings Toyota again.