Royal Star Furniture

Casey Neuharth

Long time customer of Royal Star. Back when it was the brick building on concord & 494. Staff is fantastic, especially Joshua whom went the extra mile today and fixed a costly mistake on my end. Had the whole thing fixed in a better of hours. Will continue to support this local business and send anyone looking for furniture this way. Thanks!!

Brian Costello

Royal Star is great. Out of over half a dozen different items I've gotten there over many years area, I've only been unsatisfied with the quality one time (a set of kitchen chairs that lasted five years). My family has always been satisfied with their purchases at the store. Their prices are very good. Royal Star's everyday prices are what other places charge when they have sales! Royal Star's staff is friendly.

J J

Love this store

Ashley Tokuda

Order furniture the beginning of August. We were told 2-3 weeks mainly for one bedroom set, the other stuff was available. Every time I call to follow up it gets pushed out 2-3 weeks. I get delays with shipping but had I know it would be this bad up front I would have went else where. When I call to check in(as I have been told to do by staff) it seems most do not care about the issues, but why would they when they already have the money. I have bought stuff from here several times and until now have been happy. I will not be back after this. Last week(Thursday) I was told the final peice was set to deliver this week. Today I was told it will be another 1 to 1.5 weeks to deliver it as they over booked the truck(not my fault) and then expect another 1 to 1.5 weeks for delivery. Putting it out to about 8 weeks at best to receive the furniture. This is very different then the 2-3 weeks we were told in the beginning. In cases like this it would be nice if they offered to deliver the stuff they do have in instead of holding it to try and make up for the discrepancy. I would not recommend this place. How does it go from being delivered this week to at best 3 weeks in a matter of a couple of days? Also there has been NO communication from the store unless I am calling and pressing the issue. This wasn't a small order money wise. The company should be doing something to make it right. Updated 9/14/22: a very helpful man reached out and worked to get the situation fixed. He was responsive on following through and calling back. Much better then getting hung up on- hopefully he gets credit fornfixingnissues and the not so polite staff take a pointer to two from him. Furniture was delivered and put together today. The delivery team was decent, quick amd put things exactly where I asked. There are a couple of issues with some of the stuff but it is on the manufacturer not Royal Star. I do have a email out to hopefully get the issues corrected under the warranty.