Bower Heating & Air Conditioning

CR Johnson

Prompt, efficient, professional.

Sylvie

I checked my records. This happened in 8/31/2019. My previous comment got deleted for some reason. ------------------------------------------------------------ My upstairs air conditioning stopped working on 8/31 afternoon. I found Bower Heating & Air Conditioning online because they have good review, and called the office. The technician arrived at my home, found out the Freon leaked out, and said he would put in Freon for us. I asked the technician if we should replace the current unit considering the AC is more than 10 years old, and we put in Freon one year ago. He said he would suggest to put in the Freon instead of changing the AC, but he said we can schedule a leak inspection later when the office opens on 9/3. He put in Freon and charged us $449. On 9/1, 2pm, we found out the AC stopped working again. We called Bower's office, and the office said the earliest time they can send a technician is 9/5. On 9/5, Bower's technician arrived and told us there is a bad hole on the indoor coil, and we have to replace the entire indoor unit. I was a little bit upset, because I just paid $449, especially I asked Bower's first technician if we need to replace the unit, and I got the answer as No. Then I have been told if I replace my AC with Bower, they can charged me $449 less for the work. Later, Bower's salesman arrived and gave me a quote of $5,357.53, and I have been told that they could bring the price down to $4,908.53 by deducting $449 dollars I paid initially. However, I called another HVAC company and got a quote of $4400, which is even cheaper than Bower's price deducting the initial payment. I called the office of Bower Heating & Air Conditioning, and asked if they could do a price match, because it doesn’t make any sense for me to pay $500 dollars more after I already paid them $449. The general manager from Bower told me they cannot do the price match, and said that they have to put in Freon to find out the AC was leaking. However, I don't believe that statement was honest. The technician from the second HVAC company (I called for a quote) just checked my AC for ten minutes and identified the bad hole very quickly, so I don't understand why Bower's technician couldn't do a quick troubleshooting before they suggested me to put in Freon. I didn't end up working with Bower to replace my AC, but I have been charged by Bower for $449 dollars for less than 20 hours cool air.

katherine horn

The first difference I noticed between Bower and "a guy with a truck" that I usually wind up with, is that they have someone manning their phone and capturing pertinent information. Heatherly took my info and quickly called back to give me appointment time that day. Not only did she tell me, but I got email confirmation and they were there in an hour. The unit is old and they had to order a part which came in within 2 days and they called and emailed time to install. The service technician, Aaron, contacted me to let me know he was on his way, and is so professional in his appearance and explained everything to me. He took payment and I immediately got an emailed receipt and confirmation that job completed. I happened to mention to several friends at an event that Bower was scheduled, and all of them referenced Aaron and the outstanding service of Bower. I am extremely pleased!

Ms. Candalyn

Do not really like the customer service or the way the store is set up