The Joint Chiropractic

Candice Morin

What a waste of time! I waited an hour as an established patient. Just for the doctor to tell me that they couldn't see me today. Cuz he had to see my MRIs from an accident I had in 2020. I don't care around my medical records .records.with me obviously.

Dulce Poli

I am a member of the joint but I typically visit the Santan office. It was Memorial Day weekend and so I tried a new location near my home. What a mistake. This location is still stuck in the Covid phase of the world. I walked in naïvely without reading the sign that required a mask. That was my fault! However when I approached the receptionist desk no one stopped me to point out that I was maskless. I scanned my membership card as normal and went back to where the chiropractic doctor was to sit and wait my turn. The doctor explained loudly “oh no that’s not how we do it here. You have to wait in the other room. Every place is different!” Awkward! I then proceeded to wait quite a long time as the doctor rambled on in personal conversation with his patient. I then began to think “why does everybody have a mask on here?” After waiting about 10 minutes and feeling awkwardly uncomfortable, I left. I am a sold out fan of the Santan office. However, this office comes off as rude, awkward and cold. Good luck to you all.

A R

This place is like the Jiffy Lube of chiropractic offices. They claim first time patients take an hour or so, yet my first exam lasted about 5 minutes before I was adjusted. It was during the actual adjustment that they realized I had undiagnosed osteoarthritis, due to the “glue” in my joints as they called it, and recommended I sign up for the monthly plan so I can come in frequently to treat the OA. Conveniently, the frequency they wanted to see me was more than the monthly plan covered, so I would need to pay extra for the last few visits of every month. My chief complaint when I had filled out paperwork was my lower back, which was never even touched in that first visit. Mid upper back and up was all they worked on, maybe to sell me harder on my need for more visits, I’ll never know. I went back twice, and they started doing more, popped my hips and did the leg pulls among other stuff, and finally started working my lower back, though it was uncomfortable and I let them know that but they said it was normal. Still, I realized the daily pain was getting worse. As it turned out, I had a herniated disc near my lower spine, and per my doctor at the time, the adjustments were aggravating it. I only found out it was herniated after it ruptured when I was lifting a box at work and I collapsed. I won’t blame The Joint for my herniated disc rupturing, but I will caution others against going to a place that doesn’t take thorough exams prior to adjustments. If this had been a chiropractor that took xrays, or put more emphasis on knowing what is wrong before working on someone, my herniated disc may have been caught sooner or treated properly. Instead I had to fight with them just to cancel my membership when my Dr determined I should not be going to them for adjustments anymore. They wanted to charge me two additional months despite me not being able to go, and no one had ever told me I was locked in for three months when I signed up. And before this is made out to be a complaint about money, I offered to continue paying the months I was locked into if someone else could go, but they made it clear it was non-transferable. So they wanted my money, despite a medical dr stating it would worsen my condition if I went, but when I suggest a solution where they got their money and I wasn’t just wasting it, they refused. Moral of the story, if you have the money to come here, you have the money to see a real Chiropractor and get an initial visit with xrays and a truly thorough examination. If you don’t have serious issues and just need a quick pop every now and then, then take your chances on the Joint, but please - if you are in a lot of pain, and think it might be serious, GO. SOMEWHERE. ELSE. Get the care you really need, not a quick pop.

Enrique Christopher

Staff are friendly and caring and Dr Martin is amazing. I’m pretty tough on getting adjusted but Dr Martin gets it done every time. I would highly recommend Dr Martin to anyone!!!‎