TrainMaster Models

Alex Diaz

They kick me out at the store

Daniel Cristea

The place is amazing!!! First time I ever entered your store looking around what you have. So many great selections from z to G scale! Answered my questions and very truthful. I will stop by again someday!! I was like....you got tons of great rolling stocks I was interested in!! It was a pleasure to meet you!

Martin Gravely

It's finally time to retire, fella's. Thank you for allowing me to be graced by your existence (tongue firmly tucked in cheek). I have patronized TM since WAY before the current team has been running the store in Auburn, and have spent tens of thousands of dollars here over the years (in the Buford location). While the ability to browse the massive selection and energize the creative dopamine in my brain remains an attractive feature of the brick and mortar, the service itself gives me the feeling that I broke into a retirement home and sniffed through everyone's belongings. Additionally, the prices are now off-the-chart high. I am quite accustomed to over-paying for the experience of the inventory and the friendly chit-chat, but WOW... I would ask the current team to up their customer service game a bit, especially when the customer actually states they will "pay any price" for an item accessible on the floor and is then ridiculed for the mere mention of the phrase. Unfortunately... VERY unfortunately, the current business model seems to indicate the owners already have plenty of money and are no longer interested in communication or friendly patronization with their long-time customers. I am truly disappointed that I will not be able to visit here again, however, I am very much encouraged that everything I need for all of my layouts can easily be found online. (I even found and ordered the N-scale 'General Lee' I was told I couldn't find - within 5 minutes of leaving the store- iykyk) As I rarely close any door in my network, I have to concede in this instance and will happily get-off-your-lawn. -Martin

Jason Greene

Same faces and good prices but new location.