Avis Car Rental

tonkastoy

The manager, Justin was very friendly and made the experience of picking up my rental car on Oct. 3rd 2022 easy and enjoyable. Dropping off the rental on October 7th the employee who checked my vehicle in , Katie, verified the total cost of my rental , which matched exactly with what i was told when I picked up the car. Several days later when the charge posted on my credit card statement I noticed being overcharged. I drove to the Avis location to figure it out and again encountered the employee Katie who I returned the car with. She advised me there was nothing she could do to assist me outside of pointing to a phone # posted next to her desk. I asked if she would mind calling the number from her landline business phone since there were no other customers to assist. She refused and said I would need to use my cell phone to make the call. I called from my cell phone but after a 30 minute hold time the Avis representative said she could not assist me and the call was disconnected. Katie gave me a second # to call with the same results. That representative kept apologizing but said she could not figure out how to stop "muting" my call. Almost an hour and a half later when i was at my wits end i asked Katie for her name so I could lodge a complaint she refused to give me her last name as did the employee who was now sitting next to her who said his name was Ricky and that everyone who worked at Avis knew who Ricky was so i shouldn't need his last name along with telling me i probably had something against him because he had an accent and then accused me of being racist . I told him i did not think it was racist to want assistance from the local Avis office I rented the car from rather than a customer service representative in another city, state, or country who had no knowledge of the situation unlike the person who was standing in front of me. Ricky then proceeded to mock and taunt me. Katie happily drank a soda and smiled as I walked out having decided to let my credit card company handle this for me. When I got home and called them they told me Avis had charged me for an additional day. This experience was exhausting and degrading. Such a shame as I had rented from them many times previously and was very happy with the experience and had recommended them to friends.

Madeline Feliciano

Great customer service. Car rental in great shape. ;)

Sean Hay

Mike at Avis at the airport is great. My wife and I were in desperate need for a rental. Our car blew a coil at 4pm this past Friday and was undrivable and wouldn't be repaired until the following Monday. Mike was very friendly and understanding of our situation and boy did he come through, we were able to take care of all our errands and got everything done this weekend we needed to do. None of this would have been possible if it wasn't for Mike and Avis. So if you ever find yourself in need of a rental by all means go see Mike at Avis at the Ocala airport. You won't be disappointed. Thanks again Mike you're a rock star.

Waleska Rolon

HORRIBLE SERVICE!!!