Shoe Dept. Encore

Category: Shoe store in Phoenix, Arizona

Address: Desert Sky Mall, 7611 W Thomas Rd Ste B002, Phoenix, AZ 85033, USA

Phone: +16238497248

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

samantha Dilyou

Oct 20, 2022

Patricia has the most outstanding customer service. I bought my shoes because of her, and her knowledge about the product! I will go back because of her. Thank you Patricia for turning my bad day around. Leadership, please recognize Patricia.

Valeria Perez

Sep 28, 2022

Avoid shopping here! They have lousy service starting with Leila or Laila, if that's what her name is! She said she was the manager but the truth is I doubt it, she was very rude and didn't attend to us and to finish we brought her a pair of shoes that was what we found and we needed the right size, then Laila told us to return the tennis and where we found it The box and the correct size had to be there, he didn't want to help us. After telling her that we had already searched but it was the only thing we found, she grabbed the sneakers and went to look for them (she doesn't even clean or organize them) She kept insisting that we return the sneakers but it was the rude way in which she didn't ask for them, I told him that I would not return the sneakers and he refused us the service and took away the two pairs of shoes he wanted to buy just because I did not want to do his job and return the sneakers? In all the stores I've been to, of course, what you take to the checkout and decide you're not going to buy, they take the product away from you and that's it. In the end, since she didn't let us buy the sneakers, I guess Laila had to return them? So I don't understand where all his arrogance came from. If she's there, don't buy from her, she just told us that whether they bought or not didn't affect her at all. Leila, if you dedicate yourself to something other than customer service, it is not your thing. And for the owners, they lose business by having her as an employee.

Sandra Celis

Sep 25, 2022

good prices

Gonzo Jimenez

Sep 24, 2022

Nice prices, great selection, great service.

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 21, 2022
Shoe Dept. Encore | Sep 21, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 21, 2022
Shoe Dept. Encore | Sep 21, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Can I do free ship-to-store?

Shoe Dept. Encore | Sep 21, 2022
Cjevarts | Sep 21, 2022

Yes

Where is my refund?

Shoe Dept. Encore | Sep 21, 2022
Shoe Dept. Encore | Sep 21, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

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