Footprints Cafe Express

Alyssa Lloyd

Ordered a 900.00 catering order in advance that was not ready at the time I requested. I had to wait almost two hours for the food to be made and needless to say my event was nearly ruined because of the unprofessional nature of these people. The catering director Rachel was very rude to me. I should’ve known that when I emailed them a form for my order and it wasn’t responded to until I reached out to confirm that I would be in trouble. They ended up calling my phone at 10:00 PM two nights before the event to tell me my card was declined (due to suspected fraud), but they never confirmed with the restaurant that they would have all of my requested items. I wouldn’t take the risk ever again ordering from them. When I called to get my promised refund for the missing items the manager told me I owed them money because I was given something I wasn’t supposed to be given, even though that item and a refund were agreed upon by the manager on duty as a way to say sorry for their mess up. They don’t hold up their word as the reneged on the refund. This leads me to believe that they have deceptive business practices. They tell you one thing and do another. When you call the message says your on a recorded line, but they refuse to listen to previous conversations to push their own agenda. And by the way your money means nothing to them. Rachel literally told me my money meant nothing and a 900.00 order was nothing in the grand scheme of things. As a black person I cringe at scenarios such as theses because it makes it hard to keep pouring my money into our community when the customer service lacks severely. I have catered many events and I have never dealt with this level of unprofessionalism. I wish I had saved myself the headache and disappointment. Btw food was ok, at best. Definitely tasted rushed and not made with love. Severely disappointed and I will never return to any Footprints restaurants.

Sharon Deese

Ordered take out,food was pretty good.

Nevor yard

One thing I will never understand about my people, is how they never invest in GOOD CUSTOMER SERVICE. When I order from here I know good and well to go somewhere for about an hour because the wait times are atrocious. I was told 20 mins ( it's now 55 minutes past the time that I ordered.) The stink attitudes are a nogo. Definitely the last time I'm eating here. The food is good, but definitely not worth the cost and service.

Lisa St. Juste Baptiste

A bit pricey but delicious