Experimax Sandy Springs

Lauren

Needed my Macbook Pro fixed quickly and brought it in on a Wednesday. They had it fixed and ready to go by Friday! Amazing work and customer service! Would definitely recommend.

Gordon Flores

TL;DR I am disappointed in the lack of professionalism and recommend you look elsewhere for computer repairs, this particular store lacks customer service and response. My 2020 iMac 5k screen was replaced at a different experimax in late January. A little over two months later, the screen fell off and I took it to the Sandy Springs store on April 19 for the corporate warranty repair. Thomas was initially very helpful and talked up his “communication” values to the customer. The repairs were more involved than initially thought, the screen cable was “nicked” and required an entire new screen. This resulted in a long delay, but I was assured of the repair and I would be kept up to date. Several weeks went by without updates and no response to requests. When the screen finally came in, the installer couldn’t get it to work and found that a part on the main computer was also broken. This required research and more delays. The corporate office decided to replace my computer with a “similar” model, transferring my hard drive and memory, while I wait for repairs to be completed on my original computer. The replacement came in mid-June and I picked it up. The hardware seems similar, my hard drive and memory were ok, but the screen has several scratches and rub marks and is clearly not comparable to the “new” screen I initially paid $500 to have replaced. But I was assured that my original computer would be repaired this was a temporary solution. I have called the store and Thomas specifically to get an update, no response to voicemails nor returned calls. I have sent 5 emails requesting an update, nothing in return. I am disappointed in the lack of professionalism and recommend you look elsewhere for computer repairs, this particular store lacks customer service and response.

Jered

Mr. Barnes runs an honest and trustworthy business. He and his crew are a pleasure to work with.

bruce brooks

Great and friendly service. Thomas is great to work with and assisted me with a weird Firefox glitch for a MAC I purchased there about a year ago for no additional charge. Definitely will continue to do business with them.