Best Western Plus Longview - University Hotel

Mark

Positive: It was clean, modern, comfortable. The staff was very friendly and helpful! The included breakfast was pretty good, too. During check-in, snacks, refreshments and beverages were offered. Negative: The elevator was out of order. (Fortunately, everyone was very apologetic and went above and beyond to try to make up for it!)

Verified Hotel Guest

Positive: Staff was professional. The hot breakfast was wonderful. Staff at the breakfast area was on point with preparing and having hot food available. Negative: Upon entering the second level floor, in the hallway, there was an odor of beer or alcohol. Like a stench but going into the room it was fine.

Laura Marshall

Staff was nice and and accommodating, room was clean, breakfast was good, at one point we had to wait for clean towels because there was a couple of baseball teams there and one of the washer was not working, overall it was a good experience.

Marcelo Aliberti

If you want to rest, stay as far away as possible from this hotel. The hotel is located meters from I-20, which is not a problem in itself, since many hotels are on the side of major highways, but due to their location, because they put trees or due to their construction, the noise of the road is minimized or eliminated. In this case, none of the above is true and you can even hear the noise of the tires of passing vehicles. You can also get, like us, room 206 between May 5 and 8, 2022, a party in the next room from 2 am until they checked out at 11 am. I called 2 times, at 2:30 and 3 am to the reception to take care of it, their response was "I call the room and nobody answers" (???), my response was "go to the room and tell them to stop and if you can't, call the police". My wife and I hardly slept at all that night and the next day we had a 7-hour drive back home. Perhaps, this review will receive a response from a very distressed manager asking for forgiveness. Well, it's all false, I say it in advance. Because on Sunday the 8th there was more than enough time for the manager to show his face and he/she wasn't even at the hotel. We happened to be at the front desk when the troublemakers from room 208 checked out. The receptionist (with whom I had previously discussed the case), did not even mention the fact to them!!!!! They left banging on the reception door, just as they did with the room throughout the night, without any kind of warning. This is not a hotel where your rest is assured.