AxessPointe Community Health Centers/Arlington

Unforgettably Pretty Unique

I’ve called everyday for 1 week straight to set appt and for medical records. They never answer or return phone calls in the 24 hr span they tell you on the recording. Came in today to set the appt and get the records and was greeted with an attitude from the lady at the receptionist desk. I asked for the record and signed the release form and was told there wasn’t a record, then she found the record that was not available at first and when I told her I needed the full shot record she told me that was it. Asked to speak to an nurse or supervisor, she then told me to sit and wait to talk to someone. All of a sudden before the I was able to speak to anyone… she handed me the shot record I requested the 1st two times. During the wait process the 2 women not only laughed at me. She rolled her eyes. Very unprofessional EVERY time. The doctor and nurses are lovely just horrible front desk staff!

Daniel Dickson

Excellent M,D. Terrible staff _ rude uncaring, unhelpful. Pharmaicist also very good.

Norma Camacho

Love this clinic you don’t wait not even 5 minuts

Heather Zartman

This is the rudest, most unprofessional place I’ve ever encountered!! They only call to remind of one appointment in the family and then are rude at check in! Asked to speak to a supervisor and was put on hold over 20 minutes and never connected to anyone. When we arrived on site the check-in lady was nasty and said she had heard about me. As someone who has worked in healthcare in the past, that comment was not only unnecessary, but should’ve never come out of her mouth!! The poor elderly gentleman in front of us was told he didn’t even have an appointment and he said that they had called to confirm it. They were just as rude to him. I felt worse for his situation as he stated he needed medication refilled.I wouldn’t recommend this place to anyone and hope that they learn how better to run things! Definitely won’t return!!!!!