Florida City Gas

nathan bro

Terrible customer service

Aaron Ogden

Scott turned me off so professionally that you should promote how so very good he is at turning people off 😀

Brittany Hart

It has now been three weeks since I’ve requested a billing error be resolved. I’ve spoken to three different people, have jumped through all of their hoops, and furnished supporting documentation and evidence of the error made yet, “It’s still under investigation. Call back in a few days to see if the investigation is over. (Heard that twice now.)” I am less than impressed with this company. The customer service and timely resolution is very much underwhelming… but they are quick to tack on late fees. I refuse to pay until this HUGE billing error is resolved and I am reissued a corrected statement. Updating my review to 3 stars: Thank you to Sindy for promptly rectifying the billing error. I do feel that communication could have been much better prior to the resolution. I made six calls and spoke to 7 different people over the course of 8 weeks. I am certain my persistence is the reason why the mistake was corrected. Unfortunately the average customer does not have the free time I do. (5 stars to Sindy.)

Medicinal Yasmina

If you are someone who budgets do not use auto pay. I signed up in April thinking the account will be balanced regularly to avoid late fees.This utilities company never corrected the balance on the account from April to now, in order to collect late fees amounting to several hundred dollars. Sounds like a scam to me, I never received any bill reflecting the current balance only shut off notices in the mail after late fees where already added. How do you give shut off notice on an auto pay account?🥴Do not sign up for Auto Pay with this company unless you enjoy paying perpetual late fees.