Washington National Cemetery

Leon Thurston

We paid for a marker for my mother around Feb 2022, and we still have not received it. The last few times I visited my mothers grave, we could not even find the little round number, due to it was covered by the grass. We need our marker, besides it’s been 8 months. We will accept our money back, so we can purchase from another vendor. We call and get the run a round and promises, but nothing is done! Terrible customer service!!!

Andrea Lloyd

My grandmother is buried at Washington National Cemetery which wouldn't have been my first choice but ok. After her passing I went to purchase an in grown memorial for her and it's been a year and we have not received anything. I have been working with Ms. Day throughout this time and she started out very helpful but when we finalize the contract with Washington National everything went down hill. I have called and sent emails with concerns as to when we would receive my grandmother's memorial and I get nothing or i'll call you next week and it would be a month later and still no response. This is a joke. People who invest there time and money should NOT be treated this way. I want to add to my review that the reply that comes to every review must be generic because they do NOT reply back. I have sent several emails to the so call owner and I get nothing. It's been no change in getting my grandmother's memorial made and installed. My mother reached out to Ms Peggie Day today and she couldn't give her any update. After my mother spoke about getting a lawyer Ms Day stated she would sent out to get memorial expedited....(why would you wait 6 months later to expedite?). What Washington National Cemetery means to me...GARBAGE.

Ashley Beverly

I am writing this review because I vowed that I would tell everyone about the awful experience with Washington National Cemetery. I had a meeting with a Washing National Cemetery rep presentative who took all of the paperwork and insurance information required for my mothers services. Before the meeting was over, I asked the representative , Preston Tate, if there was anything else I needed to do or submit for my mothers services. He responded, No, he would take care of everything else. Fast forward, I call the DAY BEFORE to make sure that everything was ok for my mothers burial. I was told by Peggy that they were not paid by the insurance company yet. I would have to come up with $8,000 or postpone my mothers burial. Guess why, Preston Tate or anybody working in that place did not submit any kind of paperwork to my insurance, did not handle any of my paperwork correctly. NOTHING WAS SUBMITTED, it was if our meeting never took place. Meanwhile, Preston Tate was on vacation! For anybody reading this, please do not bury your loved one at Washington National Cemetery. It was by far one of the worst experiences of my life. The customer service was abysmal! There is absolutely nothing I can say positive about this piss poor cemetery. I should have read the previous horrible reviews before burying my mother here but unfortunately, my whole family is buried here. From this point on, I will make sure that no one in my family has their final resting place in a God forsaken place like this.

Jonetta Jones

We picked out a headstone for our mom last May 2021 (she was in hospice) and paid for it in full in July 2021 when she passed away. It will be one year next week that she has passed and still no headstone. My sister and I have called and visited the administrator at the cemetery who placed our order and still nothing. We have flowers and little trinkets to mark her grave, but not the headstone that we lovely ordered to commemorate our dear mom. She is only buried there because she purchased a plot back in the 80’s. I refuse to believe it takes this long ( more than a year). Still waiting…..