Tower Federal Credit Union

Farted Hard

Worst tower federal I've been too because the atm machine outside always broke. I drive for 30 minutes to find out the atm broke.

n cv

I have been a customer a long time. I usually go to the branch on Snowden Pkwy in Columbia but occasionally come to this Ellicott City location. It was always very slow at the "teller" (meaning a person behind a screen) windows but now they have switched to something different and you no longer use deposit slips. That means if you have anything other than a straightforward deposit into only one account, you will have to converse with the teller behind the screen telling her what you want to do. To say that this is less than optimal is an understatement. Why do I want everyone else in the bank to hear what I am saying? Just not secure. There is also another slip up in the process that endangers customer account security but I won't say that on here. Also, if you want any kind of print out related to your account you have to get that done at the front counter & the lady has to print it out and go to the back of the office behind a door to get the print out. Not sure why Tower can't provide printers at each customer service person's desk?? All in all it has become less customer friendly and I may switch if I can find a bank that still cares about good customer service.

thunder rebel

Only 2 tellers working at a time make for a very long wait. Lots of staff standing around and chatting while the line is 8 people deep.

Asim Kiani

I was happy with the service when I walked in i guess because they wanted a new customer. They gathered all my information was expecting a call and an email never received either. I went next day to check on the status they were pretty lost they ran my credit said my income does not match really disappointing I was told you will get the best rates nothing but waste of time. I hope who ever reads this will save them time.