O'Reilly Auto Parts

Sam Ciarametaro

They closed earlier than what was their normal hrs. The clerk was still there. I'm talking 2hrs earlier on a Saturday. He wouldn't let me in.

Howard Schmidt

They almost always have what I need. Great customer service.

S.

I stopped in there because my check engine light was on. I went inside for some help and it first no one would help me. Then someone came out and hooked up a machine underneath my left side of my steering wheel and told me that I needed a new alternator. I already had my alternator done it is new. My problem actually when I googled it was my gas cap was opened a little bit and with the gas cap being open just a little bit or not turned on correctly makes your check engine light come on. So what I've learned from this is don't stop at this auto parts store and instead Google it.

Alex P

I would recommend people to shop at this location before anywhere else. Not that I've had 'bad' experiences elsewhere, but the customer service is great at this location. More specifically, Brian the store manager. As we are in a pandemic, store procedures are a bit different and I unfortunately wasn't able to get my car light diagnosed like normally. However, as the cheaper car readers weren't available and most garages would probably charge about the same price as the newer car readers ($100), Brian allowed me to purchase the store's reader at a lower price which was a no brainer. I'm sure this isn't something they offer normally. I appreciated them meeting the customer's needs instead of just sending me to another location. They made a sale, I was able to get my car read, and they will now get my business & my family's business for years to come. Ipswich, MA O'Reilly Auto Parts knows how to provide customer service!