Wonderfly Arena

Hadija McDowell

Fun place to be. As usual, my kiddos had fun while I was just spectating.

Yusef.

The staff was very accommodating and cool! They made sure all of our needs were met and ensured we had a great time. Big Thanks to Wonderfly Arena in Arbutus, MD.

Raj Gohel

What happened to the customer service??? This is the only place that my daughter wants her birthday party at (she's had her 8th, 9th and this past month she celebrated her 10th birthday here). First two times it was 5 stars however, this year it seemed like they just didn't care anymore. I booked the hybrid session for three hours the first two times then this year (since more guests were attending) I booked four hours hybrid (two hours in the field area and two hours in the game room). When reserving, I specifically asked regarding the availability of both VR's being operational (since last year only one was working). Due to more guests attending this year and my daughter’s favorite part of the game room is the VR, having two VR's ensured kids would get their turn more frequently. I was informed that both VR's will be available for use. During the day of the party; the individuals assigned for our party session seemed like they wanted to be elsewhere or were made to come in on their day off (just their attitude and willingness to assist seemed ‘standoffish’). One individual was new and in “training” since anytime I asked him anything he had to check with the other member. During the field games; the past two years the games set up were quick and you moved from game to game with hardly any wait. This year the individuals were taking their time to set up the next games so much that the kids started playing the spectator games. My daughter even asked “why are they taking so long”. The main individual that knew what he was doing left twice from our schedule party to check on something or perhaps assist another customer. After the field games we went to the game room and I noticed that there is only one VR being used. I asked why the other VR unit is not being utilized and was informed that the battery was low and it is charging. I mentioned that I specifically asked upon booking to have both VR’s available and was told they would be. The individual said he was sorry but there will only be one VR available. Most of the kids were looking to play the VR as my daughter was boasting about the games and she wanted her friends to experience her excitement. It was a disappointment as the VR experience was limited to two/three min per child with only one turn. We actually had to write a list with all the kids’ names so each child got a turn. My daughter was able to use the VR twice this year (Last two years the kids were able to get several minutes with multiple turns on the system). They have the Nintendo Switch (which most kids played while waiting their turn for the VR. The Xbox had mostly adult games and the N-64 barely worked. The games kept glitching and freezing. Every year the pricing went up (which is expected and not an issue) however, the service should not deteriorate. I don’t know how many family/friends I have recommended Wonderfly for a family fun experience but after this years’ experience, I am rethinking this and may have to look for an alternate venue for my daughters next birthday and future birthdays. Lastly; they also used to provide a Wonderfly shirt that would glow under the black light for the birthday child, they no longer give those out either.

Raul Benavides

Had bachelor party here and everyone had a ton of fun. Glow in the dark dodgeball in a warehouse setting was really cool and basketball in between rounds was great!