Washington County Commuter Office

Santanna Johnson

I rode the bus in Hagerstown most of my life. I've seen good and bad drivers and customers. the main issue is that the female drivers talk too much. that causes delays. drivers who drive like it's Grand Theft Auto need more driving experience with a bus. If the bus system ran on Sundays and maybe til 11pm that would give me to the non driving community. but Hagerstown/wash co never changes so..good luck with that.

W M

My mother tried to use Paratransit to get to her drs appointment. She called them two days before her appointment and setup her request. They called her the day before her appointment and said they were too busy to take her. When I sent a complaint email to them they told me they don't put people on the schedule until the day before. This is not acceptable. How do they expect people to try to get alternate transportation when they give them less than 24 hour notice when they get "too busy". There is no reason they can't put people on a schedule sooner than this especially when they allow people to call to setup the appointment to pick them up two weeks ahead of time. Why do that if they don't put them on the schedule until the day before the appointment only to tell them that oops too busy. Sorry for your luck. :( If you can't depend on them for the service then why would people use your service? What is the purpose if they can't depend on it?

Jasmin Johnson (Just Jas)

I honestly have to say I hate the way this entire company works. They put bus stops in the most ridiculous places , they keep hiring all these drivers that can't drive correctly. It's getting worse and worse. It's stupid how once the bus pulls off they can't let anybody on the bus at the transfer spot. Some bus drivers don't know they have to stop at the light on eastern blvd and Security Rd and it's annoying . They wanna drop you off in the grass by the railroad sign nd I have a stroller to push . It's just horrible if I didn't have to take the bus I NEVER would but I have no car so tough luck .

William Cassidy

On long meadow northern bus stopped and told my wife in a wheelchair I m not your bus your bus will be here shortly. 1/2 hour later the bus showed up.