Renaissance Denver Central Park Hotel

Erica Woodard

Terrible customer service! Yasmin doesn’t need to be working with customers… she doesn’t care for her job enough to great people with respect! Her mannerisms, attitude, and character were imaginably disrespectful. She laughed at me! I asked her what was my total, she directed me to check my back! I didn’t get any information about the hotel… she asked me what I wanted to know and I’m a guest at her hotel - that she chose to work for! These rooms are over $150 per night the least this hotel could do is provide high quality customer service! She rolled her eyes at me and chapped her mouth like I was irritating her! Um, I’m checking in… this is your job! If you don’t like it, find another! I’ve never been treated this way at any Marriott and needless to say… I’m considering switching my membership! This was a disgrace…

Patricia Bartee

Our team stayed here for tournament and our stay was terrible, this could be a nice facility, but the rooms and balconies are ran down, some need repairs and just a good deep cleaning, paint peeling, cracks in walls, carpet dirty, they didn't have our rooms reserved like we had asked and checked repeatedly, they cancelled one of the reservations before a player and family could arrive even though it was held with a credit card and they were told when they would be arriving, then stated they were overbooked and couldn't accommodate them until next day so they had to stay in a parking lot of store across street for the night, they just did not care!! Our rooms were not cleaned, trash over flowing, or restocked after 5 days, dirty sheets on one bed, and asking daily multiple people, maids and front staff for this, but nothing was done, air conditioning was not working multiple days, they fixed it and it stopped again, everyone always made excuses or said they would fix things but it never happened, you would go back and ask again and they would say oh I'm sorry but nothing. Just excuses, always passing the buck, even the managers. You have to have key card access to park in parking garage as street parking due to homeless in area is not suggested, multiple times we could not get in or out and had to go have cards reset. One day our cards would not work to our rooms went to front desk and they stated oh we thought you checked out?? Absolutely no good communication between staff ever! Several days in after all the complaints from multiple parents we were told by a manger they would discount our stay by 2 days cost because they realized things had went so bad and not corrected time and time again. They asked us to meet with the GM the next day to discuss all the concerns as they said they felt bad it had gotten so worse and not been addressed. He was not concerned with the problems or addressing anything to make the last couple days of our stay better. He would only consider taking half nights stay for one room off, even though we had 11 rooms of families that all paid good money to stay here and all had multiple problems. And it wasn't just us, other teams and families staying there had multiple complaints that were never addressed. I would not stay here again and if you are a sports team just know they all stated multiple times they are just not set up to handle big groups or teams, so why do they contract with team sites for bookings?? Consider somewhere else.

Chris Claridge

It was an okay stay. When we arrived it took 20-30 minutes of running the shower for the water to get hot and the water only ever got moderately warm the entire stay. When we called the desk about the water they said it takes awhile to warm up when it snows, which is fine but a heads up would’ve been appreciated. The room was also fairly lacking in terms of cleanliness. We found old candy on the floor (Skittles for the curious) and wrappers. Some of the towels had stains on them and there were various crumbs and bits of paper trash on the floor. The finish on the nightstands was peeling and the wallpaper in the bathroom was also peeling. Think the room just needs some TLC. The in-room dining is overpriced (to be expected in a hotel) but it was made worse by the food being extremely greasy and bland. Bed was comfortable and the staff was extremely friendly and accommodating.

Aisha G

This hotel setup was nice. The room is simple and good if you are not looking to be in your room all day. The beds could be softer, they are firm. The front desk and staff were quite friendly and very helpful. The breakfast was pretty good,they actually give you quite a bit. Some of the things in the room show some age but overall, not horrible but certainly not what I am use to. It does give some views of the mountains ⛰️