New York Sports Clubs - 94th & Broadway

Ayelet Bahary

After putting my membership on hold, I continued to get billed. I consistently asked to stop the billing and to get my money back and it took a month to do so. Then, when I was no longer going to come back to NYSC because I moved, I canceled my membership and STILL got billed. I called and they told me that although there was a note in my account that stated I canceled the membership in August, it had never been implemented and that there was nothing they could do since it was already September. On the phone, the representative admitted that they had a note in my account to cancel the membership but they "forgot to do so" but now it was too late to so anything so I was stuck paying for it. After fighting them on this, they then proceeded to tell me that the only way I could cancel and get my money back was to come in and talk to the manager but I had MOVED (hence why I canceled the membership) so I was not able to come in. Since this was a corporate membership, I contacted HR at my company and they were able to haggle with NYSC to get me my money back. Not only will I never go to this chain of gyms again, but my company is likely dropping them due to the lack of professionalism and respect given to me and the company. It is preposterous to acknowledge that you forgot to cancel my membership but to say that unfortunately the only path forward is for me to pay. And when I told them I moved they DID NOT CARE that it meant I could not come in and they acted like it was my responsibility to travel to another state to talk to them in person and otherwise I was consenting for them to deduct the membership from my bank account each month. I wholeheartedly refuse to ever go to a TSI sports gym again and would NEVER allow a friend to go here. As for my employer, they are considering dropping TSI, also, given the abhorrent treatment . UPDATE: I was given an email below to contact about the issue. Unsurprisingly, no one answered my email. This company prides themselves on lack of communication so they can blame the customer and take the money. I am only further convinced that cancelling my membership to NSYC and getting my friends to cancel their membership or not join was a great choice.

Lisa Saji

I joined this gym in Feb. by phone, the gym staff said my monthly fee was $49 with a free month starting. I was told this would be the set fee until I quit the gym. However, they charged me $78.36. When I asked about the charge, the staff told me the contract said the fee was $74. I liked this gym until this incident. I wonder why this has happened and why they won't return my money.

P C

give me back my money

J Strotz.

Gym was only partially operational as they are in the middle of a massive remodel due to be completed Oct 14th. Until then, one is better off hitting their 73rd street location.