Banner Health Center

C M

Do not recommend this office, unfortunately... it is extremely difficult to get an appointment that you are left to go to Urgent Care until they can't help anymore. I like my primary dr, but can't get into him when anything is wrong. I finally got into an NP. Another issue... They always try to get money up front though I do have insurance. Last time I was told I had to pay $99... I had to push back and have them send to my insurance company. They obliged last time... my bill ended up being $34 total. This time their lab told me I had to pay $650 for a health panel or get authorization though I haven't been feeling right for months and have an existing condition that used to be checked regularly. A dr here ordered the test... why do I have insurance then? I ended up on the phone with my insurance for over an hour... they tried calling to get the correct code (the one I was provided was incorrect), but no one ever answers the phone. So... returned back to the office to try to speak to someone... she sent a message to everyone in the office, but I waited over 15 min and then returned to the front. The lady on the right at the front (my right) was kind... Dr Zinn may need to work on how she speaks to someone though. I was reasonably frustrated going around in circles and not understanding why it is difficult for someone to help. I do not feel right and want help getting it resolved. I have always paid my bills and pay a lot for insurance. Then I am told they cancelled the test... and was going off a urinalysis which doesn't look at possible other issues for my symptoms. Then, after I got upset, she tells me they were giving me other tests. So, why isn't there any communication? I have a job too and spent over 3 hrs with this situation, and trying to get things resolved. No apology from Dr Zinn that they gave me the wrong test or hadn't communicated the change to me. Instead I was left feeling like an idiot, and hearing giggling from their front reception area. I suggest finding a place that is more transparent, empathetic, and actually easier to get into.

David Childs

Excellent and felt my health is now in great hands!

Jerrold Rucker

Topnotch facilities and a great sense of team work.

D. G.

My experience at this facility has been nothing short of excellent. The staff and providers are knowledgeable and caring. They have gone above and beyond consistently. I feel safe and cared for when I come here. I know that when I come here I will get the quality care above standard and expectation!