Rivett's Marine Recreation & Service, Inc.

william baldwin

Great afternoon on a pontoon boat to the Fourth lake and return. Attendants were very helpful in explaining everything and taking care of us. The only thing that I have to question is the gas is added to the bill before computing the state and local tax. Gasoline is already taxed. I highly recommend renting from Rivett’s.

charlie baldwin

We rented a pontoon boat for the afternoon. Everything went perfectly. The folks there were very helpful and friendly. Our time cruising the lakes was awesome. Such a great way to have family time. We are looking forward to doing this again.

Nancy Tangorra

I don’t like leaving a negative review on any small business. My husband and I are small business owners ourselves, but I feel like I need to speak out regarding this marina’s policy. We rented a pontoon boat in July this year. It was a torrential rain storm so we had to get a rain check. When you rent from them, you have to sign a waiver that states that if you have a rain check you have to use it in the same season. After receiving the rain check we got an automated email with the voucher information that also indicated that we had to use it within 365 days. This makes sense doesn’t it?? You pay $560 for a boat so it makes sense to have a year within the contract to use it. Fair. But no, when I inquired about it I was told it was sent out through their service and was incorrect. Okay, so every weekend was either wet or we had weddings, etc. Finally made a reservation to try to get back there this last weekend before they close. My husband gets exposed to covid. It’s not happening. I called to ask if they would allow us to extend the rental into next year within the one year contract date. They refused to help us out. “Prices might go up next year”. I said we would certainly pay for the increase. Still no. These are tough times. Now we just lost $560. They gained. How many more people have they gained from this season? I guess that’s how they make their money on the tourists. Sad. Owners: You just lost a customer but hey what do you care? There will be another one ready to rent the boat so you’ll make your money. I have an idea: instead of screwing people out of that kind of money, maybe charge a no show fee of $100 or something like that. We would’ve been happy with that. Lesson learned I guess.

Sherry Kawa

Friendly knowledgeable staff. Well maintained boats, reasonable prices. Great location right on Old Forge pond at the start of the Fulton Chain of Lakes.