Tropical Sands Accommodations

Kristy King

My family and I stayed in Crescent Arms, Unit 704S (top floor) from 6/25/22 - 7/2/22. The unit was newly remodeled and very nice looking compared to the rest of the run down building. However, within 24 hours of us being there it started to rain and the ceiling in the master bedroom began leaking on to the ceiling fan and master bed (which was broke). I made a call to Tropical Sands emergency number at 7:19 pm and was told this unit isn’t their rental and gave me another number. I obviously knew I picked the keys up from Tropical Sands office next to Davidsons drugstore, and the emergency number was on the key envelope they gave me, but they argued it wasn’t their unit. After several calls, I ended up on the phone with the actual owner of the unit (Paul). Paul seemed concerned and understanding but maybe more concerned about their mattress than our ordeal. He asked me if I could remove the comforter from the bed and wash it (pay laundry, not big enough for a king size comforter). I eventually ended up back on the phone with Tropical Sands. They sent out a restoration company at 11pm to rearrange the bedroom so the mattress didn’t get ruined. They also to put 2 commercial size garbage cans, a commercial size dehumidifier (with a hose into our bathroom sink) in the middle of the master bedroom. The master bed was also moved in front of the balcony so we were unable to access it the entire stay. Somebody eventually came and took the comforter on Wednesday while we were not there. We have no idea when it was returned, but found it on a shelf in a black garbage bag on Friday and only found it because we realized the garbage wasn’t there previously. Monday the roofer needed to get into the unit to figure out where the leak was coming from. He fixed the leak from the roof but they wanted to leave all of the equipment in the unit until it rained again to make sure it was fixed. Also, the toilet was extremely loose and wobbled when sat on, so we let them know. We were given a pretty large window Tuesday when the plumbers would be coming. My dad and 12 year old daughter came up from the beach mid afternoon and my daughter was undressed about to get in the shower when 2 men came into the unit without knocking. I was told by Cody (the manager at Tropical Sands)that they can come and go as they please as long as they give a time window…Then the plumbers drilled and cut the tile floor up so we only had one bathroom for 6 people to get showered and ready for our dinner reservations. Late Wednesday afternoon, the restoration company returned and removed the garbage cans and dehumidifier. We assumed someone would be coming by to put the room back together but no one came, so Friday my husband called Tropical Sands and calmly explained how we’ve been dealing with problems our entire vacation. He was told the manger would call him back and he left his cell number. Shortly after that, Cody called my cell phone. He was the RUDEST, most condescending person I have ever spoke with in my life!!! He attempted to justify and downplay every aspect of this ordeal. He was yelling at me so loudly that my husband could hear everything he said to me (from no less than 10 feet away) which upset my husband who then yelled “ask him if he has a daughter and would be okay with this!” Cody responded with the most in-empathetic and nasty thing I could have imagined. Ultimately we were refunded half of what we paid for the unit before taxes. Cody thought that was more than enough even after all the bs we dealt with. THEN a week after we left, I get an email from Lauren at tropical sands letting me know they charged me $25 for a lost key fob. I immediately called her to let her know we only had one fob in the envelope we picked up on the first day. She seemed to understand but won’t respond to my emails now. We disputed it with the cc company but it’s very shady!

Christopher Kaspar

I had jackhammers and Mexican rap music outside my window at 8:00 AM first thru 15th day. Owners knew. Had to. I hope Tropical Sands did not. They helped find another location ( VERY limited inventory ) and negotiated a refund of a very unneighborly tow. If I had been able to stay in Excelsior Gulf building, stars would have been greater.

Bradley Braunstien

Reading the previous review was about spot on with our experience. The condo was very dated and not as explained via the description. Since we checked in later on a Saturday we were left to re-clean the unit not to mention have an A/C unit that wasn't functioning properly until Monday morning (which turns out there was an issue the outside unit). Management's fix was to have a cleaning company come back (even though I explained that I already re-cleaned). Well fantastic let's have your crew come back and interrupt our vacation. Furnace filter was caked in dust, which my wife is asthmatic. There is no way this furnace filter was changed in the last 6 months. We booked via Vrbo and the property was not as described. The 2nd bedroom listed a queen size bed, but when we got there it was a full size bed. Our teenage daughters loved it.....not at all. First we were told there was a queen sleeper sofa (which didn't exist), then about the pull out trundle bed that had crumbs on it. Since it's been brought up magically the queen size bed on bedroom two has been removed from the Vrbo site. Again since the fix was to inconvenience us even further we now have to go through Vrbo to try and make this right with all the photos we took. Don't rent through these people and don't list your property through them either.

Danielle Garganta

I would give them zero stars if it was an option. We have rented from them for years. Just left a property after only staying there for 3 nights even though I paid over $2,000+ for a week. (Keep in mind I’ve given them thousands in past rentals!!!!) I had a previous property rented already but they called and cancelled it on me. Which of course I had no choice but to find another property on my own. The property had many issues. The number one issue was it wasn't safe. Not for children! The windows and doors did not lock! We were staying on the top floor of the building. It was dirty, loud, the master bed was broke, the building itself was old and disgusting. There is an entire list of issues but the unprofessional office staff could careless. I emailed them the day we left early and they didn't even email me back but lied and said they did. They don't email you back or call you back. We were promised a phone call back from the owner and that didn't happen either. The office staff is disrespectful. Take it from me, DO NOT RENT FROM THEM! The don't care about you! They only care about money!!