MARTIN'S

Diane Davis

Good store. Not the best because the younger people seem to hang around the Customer Service desk and gossip. Making it difficult if you need to ask a question.I prefer the one in the North End.

The E

I AM NOT SATISFIED WITH THE CUSTOMER SERVICE! After spending around 40 minutes in the store, I was right about to self-checkout but I was unable to find my card to make payment. I explained the situation to the young lady working at self-checkout area, she helped me by recommending me to call someone in my family, so they can read me the information on my card that I forgot at home. Same lady directed me to the customer service area, she even pushed my shopping cart to there, so I can finish check out process at the customer service point. I appreciate her effort. But here the story starts: One of the two ladies at the customer service desk was not sure whether I can finish checking out process by typing my card info on the pos device, so she asked the other lady about it, and the other lady told that they can’t let me type my card info, if I do so, they would get fired. I am pretty sure this is not an acceptable excuse, since there is no ID check process at the store at all, while making the payment with the actual card. So that, it does not make any difference, whether I have the actual card with me or not. Having a card with me does not prove it is my card, or typing the card info on the pos device does not prove that I stole someone’s card info. It is a very simple process to type the card details on the pos device, that takes only a minute. I had to leave the store by leaving my full of grocery cart at the customer service. I understand their “security” concern, but nobody goes to a grocery store to buy tomatoes after stealing someone’s card information, there are a lot more precious stuff out there other than eggs and tomatoes in the grocery store.

Spiral Tote

2021. Cashier attendants just yacking it up and not doing their jobs. Literally waited 5 minutes until they finished their conversation, I dare not interrupt. Store is always busy and stocked with everything you could possibly want or need. Very clean store. The holidays this chain has the best mini candy canes, so much that they were sold out before Christmas. 6/1/2022The bakery staff some are helpful and others are just meh and lazy. I simply asked if I could get a single cupcake🧁 w/a different color icing put on and the bakery staff said, no I can’t stop this project to put icing of a different color on a cupcake. She went to the freezer to give me a cupcake w/a different color then the color I requested. The reason for the 3 star rating is due to customer service.

Dana Jr. Benton

Very clean and organized. Fresh food deli. Great staff and service. They have a robot security guard so that's pretty good. Thier prices are not bad. Great snacks