Simmons Bank

Erin Masias

I’ve never seen a bank less interested in interacting with its customers and trying to make banking with them MORE difficult. The only available drive thru window is the commercial one which stays backed up. They also keep the doors locked and you have to call for someone to let you in. They are closed on Saturdays also, even the drive thru. Basically they only want you banking online and with your ATM/Debit card. If you don’t have one of those, too bad.

Gene Clark

This is the worst bank I have ever had any dealings with. LandMark Bank was such a great customer friendly bank with the best customer service. Simmons has completely ruined this location. You will not ever get anyone to answer the phone much less know the answer to any question you ask them. I would steer clear of this bank and any other simmons banks.

Daniel

I would give this bank zero stars if I could. My family has been with Landmark since they bought Security Bank. I personally have had a checking account here since this location was owned by Landmark. This Whitesboro branch went to hell in a hand basket immediately after it was acquisitioned by Simmons. I hate to leave negative feedback because the staff are good people just trying to get through customer daily service, but the entire infrastructure behind this bank is literally worse than third-world countries. -There is no original local staff at this location anymore, they all left or were fired after acquisition by Simmons (people that have been with the Whitesboro Security/Landmark branch for the past 20+ years) -The lobby was closed 6 months after the COVID lockdown ended -The automated teller machines constantly malfunctioned after Simmons software was uploaded, they would not cash or complete deposits, and they would constantly run out of money or try to give you large amounts in denominations of $5. There was actually a point in the beginning of COVID hysteria where there was a run on the bank (not enough cash on hand) -The staff was not properly trained or equipped to handle the exponentially increased drive-thru window volume from machine malfunctions and lobby closure from COVID -Resulted in waiting times of waiting in line for 1 hour+ just to make a simple deposit -They put a fraud alert decline hold on my debit card every time I use it for an Amazon purchase -Their entire system crashed on 11/16/21 and resulted in countless declined debit card transactions. My card was declined for a $530.00 purchase at Tractor Supply in Gainesville, TX-- I had this amount plus an excess of ~$1,600.00 in my account yet was told declined 3 times due to "exceeding withdrawal amount". I was forced to put the transaction on my CreditOne credit card and accrue interest for a transaction that should have gone through on my debit card the first time. This was one of the most embarrassing moments of my professional career at a place I do business at on almost a daily basis. I called customer service at the branch, however, every time I made critical inquiry as to an explanation, I was told I was "breaking up" even though I was sitting in the Tractor Supply parking lot with 5 bars of AT&T cellular service. Maybe they're continuing to make budget cuts by not paying the phone bill too?? -After originally having 3 ATM machines, they are finally down to one after ripping out the other 2. It is now a high-dollar "stucco ghetto" of empty drive-thru lanes with construction cones & steel plates instead of teller machines. I gave this bank a chance due to the great people behind the scenes trying to make things work but I will be transferring my Simmons checking to First State Bank at the first chance I get. Take this as a warning! Go somewhere else if you have a small business! I literally have "declined debit shell-shock" knowing there's a 50/50 chance Simmons Bank is going to create a hassle for me every single time I go to spend my money.

Ralph Hermes

The head office of the bank is really out of touch with the needs of the people that they serve. They make it very difficult for the local bankers to do a good job for their customers at the local level. Simmons Bank is losing more and more customers every day.