Motel 6 Waterloo, IA

Marc Ziegmann

We stayed there back In the end of February for state bowling and when we arrived the television was broke, so we got into another room and noticed a wire for a camera coming from television and that was enough for me. Never stay there again. There motto should be we will leave the light off for you Instead will leave light on for you. My worse experience at a hotel ever.

regina morgan

I am a travel x-ray tech from Alabama and was in town to help a local hospital. Booked room for Tues-Sat. When I got off my 10 hr shift Friday someone else was in my room and all my things were gone. Guy at front desk didn't know what was going on. He was very helpful and apologetic and started to make phone calls to get answers. I was told there wasn't suppose to be anyone in that room and they didn't know who was in there. (Used ID to check in) I was also told that they thought I had checked out. All my things were there. Purse, wallet, laptop, clothes,, toiletries,, food etc. And then I was told I had been moved to another room. But they didn't take my things to said room. Manager is not there but she has my belongings in her possession. When she arrives I go through my things to see if everything is there. As far as I can tell at that moment while I was dealing with pure RAGE, everything was accounted for except liquor is missing. Manager pulls money OUT OF HER BRA to reimburse me for it. She acted like she had no idea what happened....but took all my stuff off the premises??? She says people leave stuff all the time. The couple that was in the room stated they didn't have the king room they reserved so they waited while they removed my things and cleaned the room. She offers me free nights like that's going to rectify the situation. She ultimately refunded money for my stay. Something sketchy is going on there. HOW DOES THIS HAPPEN??? Someone needs to lose their job over this. This is UNACCEPTABLE.

Dawn Chase

This was Cedar Falls Motel 6 not Waterloo. The room was nice, but...... There was dirty laundry in the corner, 1 set of towels, no soap, no bags in the garbage cans. Went down to complain in the AM and told the very nice young man and he said I should talk to the laundry manager. Went down again later and got a hold of Alexis and she was VERY rude, she made me feel like it was my fault and belittled me. She did absolutely nothing. Wished I could have talked to a manager!!

Miranda Williams

Room wasn't the worst for a last minute stay. Bed was comfortable but things weren't updated. Bathroom was small and toilet seat was cracked. Horrible customer service. Charged our card $50 after we paid cash. Called to ask why and the manager accused us of smoking in a nonsmoking room. After stating we don't smoke she accuses us of "leaving weed residue and smoking pot." We were probably the only people not smoking pot based on the other patrons we saw in the halls. Manager couldn't tell me where this weed residue was found even after putting me on hold to "ask the staff". People loitering outside, a yapping dog across the hall, and a rude manager later it wasn't worth the 93 whatever plus the bogus 50 they stole afterward. Don't waste your money here.