Fort Worth Community Credit Union - Flower Mound Office

Matt Millard

Horrible computer system. $6k bank error. Would not take issue seriously until other financial institution involved boss called them out on it with me. Very few branches none in Collin County. Needs massive technology upgrade!

Matthew Adamo

Edit: I spoke with a representative that said she has put it up for review with her managers and will come off my credit report. Prior to speaking with her, I spoke with Norman in their collections department and he said I had to dispute it with the credit unions. I also voiced my frustrations with how his department handled the situation, but he made me feel like he didn't care at all. I'll update when it falls off my credit. DO NOT USE THIS BANK! They changed their bill pay system and my automatic payments stopped. They called a month after it was due to inform me that I needed to update with the new bill pay system. They said my account will be in good standing as long as I use the new bill pay to pay the past due amount. I immediately set everything up and paid the past due payment. Fast forward a month after that call and my credit report gets it's first late payment hit EVER! My score dropped 50 points from this bank. I tried calling and it's always an hour wait. I should have stuck with USAA.

Chelsea Converse

Tried to get a auto loan through this credit union. They denied the loan because I was co signing for my boyfriend and we do not live together and/or not married. If this was a bank specific rule they should have let us know before running a hard inquiry on our credit! We went to chase to get the same loan and Chase bank said they have never heard of this rule that a co signer needs to be married or live together. Additionally, they gave out information about the loan to someone not listed on the loan about the loan being denied. This is personal information that should not be able to be accessed to family/friends/ or strangers without permission. Again without permission they let a random person know information regarding the loan!!! Do not trust this credit union. When I complained they ran a hard inquiry on my credit and they should have known the loan would be denied due to a specific rule that their credit union has the person said it would only effect my credit around 50 points (which is a lot on a credit score) but she pushed it off like it was nothing.

leo mullins

Financed new cars through them. Did a refi through my bank and cancelled gap in December. Have a 450.00refund coming but for some reason they can’t find my money. They keep telling me to talk to The dealer and the dealer tells me to talk to the credit union. All I know at this point 450.00 has been stolen from me and I would like to get me refund.