EECU Credit Union

Chris Wilborn

The dealership set me up with EECU when I purchased a car. That car was totaled this year, it was a terrible situation. I thought everything was taken care of until I get a letter in the mail saying there is a savings account in my name worth $900. Apparently the gap insurance was refunded and instead of sending me the check they put my money in a savings account. I went online today asking to have the account closed, they told me I have to write a physical letter, sign and mail it. I demanded my account number so I could set up online banking and transfer the money, I get told the account is "under review" and will take 2 days to access. This is a hostage situation at this point. I would finance a bike from a dude in a back alley before I would ever finance a car through this bank again.

Michael Massey

Wendy helped me with a cashiers check when I needed to buy a vehicle nearby. She was quick and helpful and beautiful. Thanks Wendy .

Josh Palmer

I have not had any issues personally with EECU, other than trying to purchase a vehicle with cash and EECU refused to lift my debit card limit to complete the transaction. I had to take an extra trip to the dealership with a Cashier's Check, which was honestly not that big of a deal. However, recently my fiancee's debit card was compromised. We now live out in Dallas so getting to an EECU is a good drive. I took us to the nearest EECU over an hour away to get the card replaced. They were in the process of upgrading their machines, supposedly, to print out new debit cards with contactless features. The tap to pay feature that you see attached to many machines now, such as gas pumps. That is awesome in my opinion. I absolutely embrace innovation and progress. She had bills coming up so it was imperative to have the problem resolved as soon as possible. She was having a panic attack and went out to the car while I arranged a new Debit Card to be mailed to her. The new debit card is in braille and from what I understand that is a security risk. The Debit Card number was already imprinted on the envelope it was mailed in. The reason I am writing this review is to seek assurance that this is not putting the customer at risk. To have the debit card replaced due to being compromised with one that may be easier to compromise is a bit silly. She is upset, and unfortunately I don't have the expertise in financial security to comfort her. Can an EECU representative comfort our concerns?

David Clouse

This review is not about this branch, but EECU as a whole. When I purchased my Tahoe, the dealership got me an APR that was just a touch lower with EECU than with my normal bank. Had I known I would be immediately bombarded with offer after offer for insurance, mortgages and everything else I never would have done it. I'll be contacting my normal bank today to re-fi my auto loan at a higher rate just to stop this madness. You will never, ever, get any additional business from me.