I am an ACE Preferred player... I had an unfortunate and disappointing exchange today with regards to extending my stay an extra night at Rancho Mirage Agua Caliente today. I frequent this casino and I normally have a grand experience, the staff is fun and engaging. As for the ACE management services I was Lied to and told there were no available rooms and we're completely booked today and asked if I would like to book for another date. The truth is they weren't and I called hotel reservations and was told they have two types of rooms available for today at normal rates. I told them I would like to book one and they arranged for it they attempted to contact the ACE management services put me on hold and finally got back to me A few minutes later saying they could book me today at a discounted. I am deeply disappointed that this happened. I would expect a Place nice as this to be more honest and transparent.
Cerberus
Oct 19, 2022
For the most part, everything was fine. They didn't have face towels or batteries for remote.
Wanda Williams
Oct 19, 2022
Beautiful Casino. Overall best experience.
Katherine Veizaga
Oct 19, 2022
Sadly yesterday and today a lots of people were hitting the machines because "they were dry" whatever they mean, but just seen so many (just around me about 5 people) hiting the machines hard and upset just ruin the mood.
Yea lossing is the game I guess.
Yes they do. That's actually the reason why we stopped here instead of the casinos further south/east. Ther have truck parking AND they have free parking
I'm sure they are in the hotel part but not the casino. To tell you the truth I've been going there for many years and I really don't think I've ever seen a child
Ok I read some other reviews on the casino. The multi million dollar homes and snobby people that these reviewers are speaking about are over 5 miles away from casino. They have no bearing on what you ask. And to be clear; they have money they earned so they can be snobby. Those people are just jealous.
So to answer your questions:
You can park your trailer. Plenty of parking. To over night with trailer you would have to call casino. I know truckers park there overnight but there is no hook ups for trailers. Your service dog is allowed anywhere you go as long as it is a certified service dog. I hope that helps you.
If you are checked in to a room then you will get access to the pools amenities. But if you are just going to be a guest at the casino to gamble or to eat at the restaurants or Buffet then no the pool is not accessible. Those privileges are only for hotel guests.
There is no buffet area any more they put in a small food court with 3 different eateries 1 is a deli pizza, wings, hamburger ,sandwich's. 2 is Mexican soft tacos nachos, burritos if you like pozole with all the fixings they serve that all day every day and its pretty good,big portion for price last they have Asian cuisine good size menu beef broccoli, orange chicken, walnut shrimp, etc. And of course the other 3 restaurants .
Saturday around 3; people were congregating in groups and standing around drinking. Masks hanging off 1 ear. It wasn't until I asked security about a woman attempting to sit at elbow length that I was informed that social distancing was NOT ENFORCED !
Wondering why you can't use a a full face shield..guest was turned away, they explained face mask was not an option because he had breathing issues, the face shield covered his full face and seemed effective to me,
Trisha Squier | Oct 18, 2020
Nita Posey | Oct 18, 2020
I agree! At least with a face shield you can see your face! Better coverage if you ask me!
Who knows if this casino is open
Lo Inesperado Flores | Oct 18, 2020
Lizza G | Jul 20, 2022
It’s open
How is the spa for ladies? Expensive?? Clothing optional?? Discount if staying at hotel??
Anna Carlos | Oct 18, 2020
Stefanie King - Ellison | Oct 18, 2020
Nice spa. They have specials sometimes. Price not bad. Clothing optional in the ladies side then you wear a bathing suit
That's a negative. They don't exchange currency at any casino. Only places I know if are the international airports or There's an actual currency exchange booth located inside the Ontario Mills.
What type of pools are there? Anything fun for the kids (e.g waterside etc)?
Steph Redding | Oct 19, 2019
aristeo dominguez | Oct 19, 2019
No waterslides or anything like that. If you go to their website they have pics. There's always family's there enjoying the pool. Great environment and service pool side.
When I was there lunch was approx $12. On Sunday it was $22 and totally worth it!! Sunday it was shrimp and oysters, and crab legs on top of roast beef, salad fixings and desserts!!
Typically, you just log into the website under your account, like this, in other casinos.
To obtain your Win/Loss Tax Statements, sign in to your Rewards account and navigate to "Win/Loss (Tax) Info" in the top right corner by clicking on your name. Select the time period you would like to view. Your Win/Loss statement will automatically update based on your selection.
I know they have concerts lined up but everytime I was in the casino I never seen any entertainment just in side the casino witch would be nice you like in a bar our some thing
Would like to know if the casino has a common seating area to sit and relax and enjoy the ambiance of the casino, and enjoy a drink?
Alternate Weirdo | Oct 19, 2019
Richard George | Oct 19, 2019
Not really what you would call a common area to sit and relax but there is a location at one of the high end restaurants where you can set out in the gambling area.
Im not really sure. But i didnt see any there. Ive been informed children are welcome, they cant be in the gambling areas. BUT they have a really cool swimming pool. And a few nice restaurants!
I know. I'm asking about the new casino on Date/111. Or, if the other 3 casinos will have bingo. Fantasy Springs is now the only choice we have. Previously, there was Aqua AND Spotlight 29. I'm trying to decide if I should move closer to Pechanga. That way, I can play Bingo 3 times a day.
I was told they were pet friendly but you had to have a service dog paper to have your dog in the hotel and it's a beautiful hotel staff is very professional and very nice I was there two days and two nights and I had a wonderful time Linda Mejia
21 and older to gamble however most of the concerts and performances at The Show allow under 21 to attend, and since it has a hotel connected to the casino, you can bring children to the resort with you (They just can't linger in the gaming areas and need to be accompanied by an adult).