Staples

Elise

Wow. What miserable customer service at the return counter. I just walked out of the store after doing a return, and the woman who helped me was so unnecessarily rude. She asked if I had a happy return and I didn’t hear the full question (I am hard of hearing), so asked her to repeat what she said. She very curtly asked again if I had a “happy return” and I said I wasn’t sure what that was because it was my first time, but that I would check. She said “well we only take happy returns” and walked off to help someone else. I pulled up the barcode and after a few minutes she came back and said “did you figure it out?” She was noticeably nicer to the man she was helping. I’m not sure what the deal was and why she was so short/condescending with me. This is the address the online retailer I purchased from sent me to—not everyone is familiar with all the details of these things. Will definitely do my not-so-happy return elsewhere in the future.

travis erickson

Worst customer service I have ever seen. Ordered business cards and staples emailed me and said they are ready for pickup. I walk into the store and standing at the business cards desk. No one in sight for over 10 minutes just 2 checkers standing there staring at me. One finally asks "do you need something". I said yes you sent me an email to pick up my cards. The lady responded "no you have to come back the guy is gone for 30 minutes". I then said "you cant just grab the box so I can pay for them and leave". She then "replied no come back later" with attitude. Like how hard is it to put in a little effort to keep a customer happy. Literally only one guy who works in the department. What happens if he calls in sick then no one gets their product they paid for🤦‍♂️. Common sense and motivation is impossible to find these days.

Kari P

Couldn’t see the tall dark haired woman’s name because her hair covered her tag but she has no business being in customer service. When a customer ask for assistance because there’s an issue with the self service machine, it’s highly unprofessional to be annoyed with that customer and or dismiss them. This is my second time dealing with her on two different occasions and honestly, Staples should be ashamed to have her representing them.

Nicolas Corona

Love it great customer services and friendly people