Bridgeview Healthcare Center

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My sister spent a very long time as a resident at Bridgeview Health Care Center. Years and years as her dementia advanced. Early on, when she was aware of what her symptoms signified and what the path ahead would bring, she was understandably frightened and angry. She lashed out verbally and sometimes even physically at her nurses, yet they remained calm, understanding, patient, and professional. As her disease progressed and her ability to self-manage even the most basic tasks declined, she was enormously fortunate to be in the hands of caring nurses who tended to her needs with kindness and compassion. Whenever my husband and I visited, we always found her to be clean and in good condition. You hear such terrible stories of elderly people being neglected or abused, especially those who have lost the ability to speak for themselves, so to know that she was being cared for by people who were kind, decent, and responsible gave me great peace of mind. Additionally, staff at BHC consistently kept me informed about her condition, offered solutions to her challenges as they arose, and patiently answered all of my (many) questions. My sister began hospice care in May. The hospice workers kept in close contact with me, calling each time they were there to keep me updated. In addition to monitoring her vitals and providing comfort care (They even played soft Christmas music for her—in May, June, and July!—because my sister especially loved those songs. Wonderfully thoughtful care by Sanctuary Hospice.), they too kept an eye out to assure that my sister was clean, in clean bedding, and was being properly tended and monitored. After every single visit, they reported that the staff at BHC was doing a great job. One member of the hospice staff reported that they’d waited for a few minutes outside of my sister’s room before entering since a BHC employee was in with her and she wanted to give that nurse space to complete their tasks uninterrupted. The door was open, so although the hospice worker wasn’t purposefully eavesdropping, the nurse’s words were still heard. That nurse was talking to my sister, I was told, in such a gentle, kind, and loving way that my sister might have been the nurse's own grandmother. My sister passed earlier this week. Her passing has flooded me with so many memories of all my years with her and so much to be grateful for. One of those things is knowing that from her early, difficult years at BHC all the way through her last, thankfully peaceful days, she was blessed to be cared for by people who genuinely cared. When I think about those people—too many to mention here by name (and I’m sure I’d overlook some, were I to try and name them all), I am so thankful. In an industry where pretty much everyone is underpaid, underappreciated, and overworked, my experience (and more importantly, my sister’s experience) with BHC has been a very good one. Bless everyone there who provided my sister loving, compassionate care.

Tina Chavez

They need to remove the video of this place. Rooms are not that beautiful and the beds are old as dirt. So far staff has been amazing, kind and attentive, not a nose in the air or a roll of the eyes. I’ll give it 3 ⭐️ for now cuz we just got there but a 2 ⭐️for the staff. DO NOT SEND YOUR LOVED ONES HERE. This place is incompetent, most of the staff are lazy and do the least that they can

Epstein Family

Well finally getting to do a review on this facility. My father passed away here a year ago but had spent 5 years here. Up until his final year things were handled quite well. During his final year when Covid locked down th÷ facility everything changed. My family. Members would visit a couple times a month but when under lockdown they made it very difficult to speak with my father including saying he was sleeping or some other excuse. He also caught Covid while in this facilities care. Unless they opened up things in the last year I would be suspicious of the care your loved 1 is getting. I know my father was denied physical therapy and dont know if he was starved to death because his weight dropped considerably over the final months.

Mary Ann

MY MOM WAS A PATIENT HERE SHE WAS DISCHARGED ON JULY 9, 2021 TODAY IS SEPTEMBER 29, 2021 AND BECAUSE OF THE GROSS NEGLIGENCE, THEY DID NOT DISCHARGE HER OUT OF THERE DATA BASE. THIS HAS CAUSE MY MOM SOCIAL SECURITY HALTED ALL BECAUSE THEY STILL HAVE HER AS A PATIENT THERE. THEN I SPOKE WITH DEBRA ON 09/29/2021 AT 9:00 A.M SHE PROMISED ME SHE WOULD FAX OVER DOCUMENTS TO SOCIAL SECURITY AND TO IDHS AND NOW AT 4: P.M STILL NO DOCUMENTS FAXED OVER GROSS NEGLIGENCE