Apple Aspen Grove

Ashley

Had an appointment. Waited 15 minutes after checking in and wasn’t even acknowledged. There were several staff members just standing around. Horrible customer service. When I told the guy at the front the issue, he didn’t care or try to get anyone to help me. Why would I willingly purchase my products here spending thousands of dollars and I can’t even be acknowledged? Waste of time and gasoline.

Anthony Prichard

Awesome experience bringing in my MacBook pro with Apple care plus. There were a bunch of crybabies in here at the same time as me crying about their phones but my battery issue got fixed quickly.

Ashleigh Wilson (Ash)

SHOULD HAVE READ THE REVIEWS!! Took my phone in on Tuesday to have it diagnosed for the top speaker not working. The tech ordered “all” the parts needed for the repair, which I was told included the top speaker and a new battery. That’s it. When leaving my phone for repair on Friday, I was told it’d be about an hour for the repair. I left and came back about 2 hours later. When I walked in, they told me they didn’t have some screws for the repair, so instead they gave me a whole new phone. JUST the phone, no box with serial numbers or anything. No problem… when I got the new phone from my phone company, they transferred all my info over, all my apps and everything. It was so easy to use because it already had all my apps and everything on it. When I picked my phone up from Apple, the new phone had absolutely nothing. They kept my old phone and told me I had to go to T-Mobile to get the service hooked back up. No problem. Took the phone to T-Mobile and they added my service to the phone, however I’m having a hard time with all my logins and everything now because this phone doesn’t want to recognize any of my information. I got some of it fixed yesterday, but this is EXTREMELY frustrating and I’m 100% NOT impressed with this outcome. I wish they would have ordered the screws they needed so I could keep the phone I originally handed them for repair. I now have to create new accounts for a few things because it didn’t save to my last iCloud backup, which was done right before going into the store.

Tracy S

The Genius Bar was so helpful and fixed my phone right away. I am so pleased with the service.