Starbucks

Noi Makur

Poor service the lady knew I was sitting outside but never come out to let me know my drink was ready sat there over twenty five minutes while my drink was ready on the counter

Mark Gillow

Open early. Really helped with the jet lag whilst visiting from the UK Staff were friendly and place was clean.

Jennifer Burns

I went in for a grande pike place which was already brewed. I went at 2:45pm and walked in to a line of 6 people waiting for their drinks to be made. I walked up and ordered my grande pike. They prioritized their drive thru orders rather than the 6 customers that came in the store. I waited 7 minutes for my pike place, then asked if it would be ready soon. They told me I was 4th in line and they would get it out when they could. However they continued to prioritize the drive-thru. Having personally worked at Starbucks for 4.5 years at one of the highest volume drive-they stores in Boise, I understand it gets busy. It’s simply disappointing they don’t prioritize those who took the time to come in the store along with their drive-thru customers. The drive-thru has a timer to track their speed for each order once it’s taken to the time the drink is paid for and given to the customer. Usually something close to 3 minutes per vehicle/order. As a customer and former employee, I hope they can strengthen and improve their service for in house customers just as they do their drive-thru.

Vena Y

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