AAA Party Rentals

Adia Phillips

After I began my transaction the saleslady informed me that she had given me a paper of some sort, and she needed it back. I still don’t recall her giving me said document. She said she really needed it “for her boss.” As I proceeded to look through my purse I repeatedly indicated that I didn’t recall her giving me anything. Still she insisted that I look for it, and even suggested the parts of my purse that I could investigate. Along with the pregnant customer standing waiting to be tended to after me, I watched as the saleslady tore up the office looking for the documentation she needed. I asked the woman what recourse she would normally take after losing such a valuable document. “Can you reprint it?” I asked. She said it wasn’t possible to reprint it and insisted that I look for the paperwork when I got home. The chairs I rented were a rusty mess. The table I rented left several splinters in my hands and I had to be very careful maneuvering it in my car so that the large chunks of sharp wood wouldn’t leave damage behind. When I returned the furniture the same lady responded to my “good evening,” greeting by asking me again about whatever document she needed. After getting all of the furniture into the store I asked her about proof that I had returned the furniture. She said that she could stamp a document that she initially gave me as proof that the furniture had been returned. I started to inquire about the policy so that I could have clarity if I decided to do business with AAA again. It is conveniently close to my home. No one told me I needed to bring anything to get a receipt indicating that AAA had received the furniture back. The lady interrupted my inquiry and told me she didn’t have time to talk because it was time for her to go home. Verbatim she said “It’s time for me to get up out of here.”

I AM Bold and Beautiful

I will not recommend this party rental site to anyone. Unfortunately everyone needs to take a class on being professional. The front desk lady is unpleasant and rude . If you are going to be the first person customers meet when you walk in I suggest you figure out how to be more professional or hire someone who can. Also if we are paying you why are we unloading chairs and table ourselves. Hire someone to unload for the customers. We don’t work for AAA party rental so why do I have to load my chairs and tables and unload at the same time . Do yourself a favor and take your money elsewhere. You get what you pay for and the tables were dirty . Unfortunately no one would see it as we would have tablecloths on them . AAA do better .

Gladys Faye Del Rosario

Processing is quick but the lady clerk in Waldorf area is rude. Find someone who can do a better customer service than this one.

Delios Perkins

When I say unprofessional first time renting with them and the last. The staff is very disrespectful they are unorganized half of them don’t know what they are talking about one tell you this and then the other tell you that. They young men that picks up they in my driveway crushing , dragging, and throwing the tables on the truck all watching on camera. Never again! Don’t do it for the price they charge me their service was terrible! Stay away get better for your money!