Address: 3880 Paxton Ave Suite P, Cincinnati, OH 45209, USA
Phone: +15137939500
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
t. walter
The trip to the Cotton Bowl was well planned and well executed by Provident Travel.
Karren Vickers
Great to work with! Great trip!
Mary Ries
Always a good time and we'll planned trips.
Samantha Donald
Despite giving a detailed description of what activities I wanted to do and a price point I wanted to stay within, I paid a $250 service fee for an itinerary that was almost double my desired budget. Through some slow-to-respond back and forth communication regarding tours, and activities I felt could be scaled down a bit, and a very specific excursion I wanted to do, I was sent a “revised” itinerary with the same exact activities as before—just a lower price. It’s like my requests were completely ignored. And I’ll never again be talked into believing that travel agents get “deals” on flights or hotel bookings because I continually find better pricing using online booking sites. In this case, I was looking for an international business class flight and was told one couldn’t be found for less than $6500 round trip. Meanwhile I found a round trip business class flight AND hotel for 4 nights for under $4,000. Smh. Never again. I just had to chalk up the wasted service fee as a donation to an industry impacted by covid-19. That’s the only way I could feel ok about throwing away money like that. RESPONSE TO BUSINESS REPLY: No, actually she did not give me the specific excursions I requested as you claim. Two examples: I specifically requested an excursion to Devil's Pool on several different communications-- no version of the itinerary had any mention of this. Second, after viewing the initial itinerary I specifically said I didn't want to do the cruise around Millionaire's Paradise, yet in the "revised" itinerary this was still an excursion. It has nothing to do with some phantom expectation of advisors working for free--an expectation I never had and an assumption you've made. It has everything to do, however, with expecting to be heard, to get good customer service, and to get results.
Thanks! Your review is awaiting moderation.
Thank you Jayne - we will have someone from our office reach out to answer all of your questions. Thank you for traveling with us!
Hello! If you are booking a trip with us then yes we would do what we need to do to assist. If we are not booking the trip then no we do not offer a VISA service but could most likely give you a recommendation.
Hello! If you are booking a trip with us then yes we would do what we need to do to assist. If we are not booking the trip then no we do not offer a VISA service but could most likely give you a recommendation.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.